Adelis Serra
Lindenwold,NJ
Summary
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Somerdale, NJ
10.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Customer Service Associate
Wawa
Voorhees, New Jersey
07.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Front Desk Receptionist
Lionsgate
Voorhees, NJ
09.2021 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Have experience in geriatrics.
Education
Lindenwold High School
Lindenwold, NJSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Hospitality and accommodation
- Customer service
- Time management
- Organization skills
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Reliability and punctuality
- Customer satisfaction
- Cash handling
- Guest services
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
10.2024 - Current
Customer Service Associate
Wawa
07.2023 - 09.2024
Front Desk Receptionist
Lionsgate
09.2021 - 04.2024
Lindenwold High School