Summary
Overview
Work History
Education
Skills
Travelling, Cooking, Reading
Additional Information
Languages
Timeline
Generic
Adella Simbolon

Adella Simbolon

Jakarta Selatan,DKI Jakarta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Grab Indonesia
12.2022 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

UniPin
03.2021 - 09.2021
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Administrative Staff Member

USAID
02.2017 - 11.2018
  • Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
  • Improved internal communications by drafting clear and concise memos, reports, and presentations for stakeholders.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Bachelor of Social Sciences - International Relations

IISIP Kampus Tercinta - Jakarta
Indonesia, Jakarta
10.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Coordination

Travelling, Cooking, Reading

I love to reading during my off time. Mostly cooking at home and try some Indonesia Cuisines. Also somtimes, at least in 2 month, I always planning for travelling somewhere or visit some places in Java Island for Culinary.

Additional Information

I was really love doing my job in Jakarta, but in December 2023 I decided to overseas to United State for Exchange Programme and improve my English also improve myself of doing life, know how other culture feels like. But know, there is no place like Indonesia, I decided to back to home country and hope could fine a job and start again my life in Indonesia.


Since 2016, I am not living with my parents and I know no one help me when I am going back to Indonesia. Hopefully I get lucky with get a job.

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual

Timeline

Customer Service Representative

Grab Indonesia
12.2022 - 11.2023

Customer Service Representative

UniPin
03.2021 - 09.2021

Administrative Staff Member

USAID
02.2017 - 11.2018

Bachelor of Social Sciences - International Relations

IISIP Kampus Tercinta - Jakarta

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Adella Simbolon