Adely Carvalho
Belleville
Summary
Dynamic sales professional with a proven track record at Hybrent, enhancing customer satisfaction through expert relationship building and effective problem-solving skills. Excelled in developing sales strategies and teamwork, leading to significant sales revenue growth. Skilled in customer service and sales, adept at addressing complex customer needs with timely and innovative solutions.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hybrent
02.2021 - 06.2023
- Design and develop procedures to ensure sales team achieves organizational customer service expectations, resulting in annual increase of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Responsible for resolving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Service Department
Maxon Hyundai Mazda
03.2016 - 04.2018
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
- Handled complex customer complaints professionally, escalating them when necessary while maintaining a supportive role throughout resolution processes.
- Improved customer satisfaction with timely service calls and accurate information updates.
Education
High School Diploma -
East Side High School
238 Van Buren St, Newark, NJ 07105 07-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Relationship building
- Client service
- Product sales
- Sales strategies
Languages
Portuguese
Full Professional
Timeline
Sales Associate
Hybrent
02.2021 - 06.2023
Service Department
Maxon Hyundai Mazda
03.2016 - 04.2018
High School Diploma -
East Side High School