Aden Black
Calabasas,CA
Summary
Dedicated and personable professional with a passion for creating exceptional experiences through genuine hospitality and personalized service. Experienced in building positive relationships, anticipating individual needs, and maintaining a welcoming environment while handling responsibilities with professionalism and discretion. Strong communicator who thrives in fast-paced, team-oriented settings, collaborates effectively across departments, and is committed to delivering excellent service from arrival to departure. Eager to contribute to the Four Seasons' renowned standard of luxury hospitality by creating memorable experiences that exceed guest expectations.
Overview
7
7
years of professional experience
Work History
IDEA (DEI) Capitan/ Educator
Lululemon
Calabasas, CA
08.2021 - Current
- Delivered personalized guest experiences by building genuine relationships and tailoring product recommendations to individual needs.
- Anticipated guest needs and proactively provided solutions to create a seamless and memorable shopping experience.
- Resolved guest concerns with empathy, professionalism, and efficiency, ensuring positive outcomes and long-term loyalty.
- Supported store events and community activations, helping create engaging and memorable experiences for guests.
- Consistently embodied the company's culture of hospitality, teamwork, and service excellence.
Executive Intern
Planned Parenthood Advocacy Project
Los Angeles, California
06.2019 - 08.2021
- Executed extensive outreach, engaging thousands nationwide through calls, enhancing communication skills and adaptability in fast-paced environments.
- Collaborated with cross-functional teams on local and national advocacy campaigns, bolstering strategic outreach and community engagement initiatives.
- Facilitated coordination and collaboration among interns, fostering an organized and supportive working environment.
- Drafted and edited internal and external communications, including organizational emails and campaign materials, ensuring clarity and professionalism.
Orientation Leader, Peer Mentor
Loyola Marymount University
Marina del Rey, California
06.2020 - 12.2020
- Delivered virtual onboarding sessions to incoming students and facilitated group discussions, fostering inclusivity and collaboration within diverse student groups.
- Coordinated logistics and execution of virtual orientation programs, managing scheduling and platform troubleshooting for seamless participant experience.
- Provided one-on-one mentorship to incoming students, supporting their academic, social, and personal transition into the university environment.
- Showcased strong communication, adaptability, and problem-solving skills in a fast-paced, evolving environment.
Education
Master of Arts - American Studies
Pepperdine University
Malibu, CA12-2023
Bachelor of Arts - Sociology
Loyola Marymount University
Los Angeles, CA05-2021
Skills
- Hospitality
- Guest Experience
- Team collaboration
- Organization
- Time management in a fast-paced environment
- Problem-solving
- Practical learning
- Written and oral communication
Timeline
IDEA (DEI) Capitan/ Educator
Lululemon
08.2021 - Current
Orientation Leader, Peer Mentor
Loyola Marymount University
06.2020 - 12.2020
Executive Intern
Planned Parenthood Advocacy Project
06.2019 - 08.2021
Master of Arts - American Studies
Pepperdine University
Bachelor of Arts - Sociology
Loyola Marymount University