Aden Sharif
Minneapolis,MN
Summary
Dynamic IT Support Specialist with a proven track record at Boston Children's Hospital, excelling in hardware troubleshooting and technical documentation. Adept at resolving complex network issues and enhancing system performance, I foster collaboration with medical teams to ensure seamless IT operations. Committed to continuous improvement and effective knowledge sharing. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Boston Children's Hospital
Boston, Massachusetts
10.2022 - 09.2025
- Provided technical support for staff and patients using hospital IT systems.
- Diagnosed and resolved hardware and software issues for end users.
- Collaborated with medical teams to ensure smooth operation of clinical applications.
- Assisted in the implementation of software updates and system upgrades.
- Documented support procedures to enhance knowledge sharing within the team.
Assistant Project Manager Intern
Suffolk
Boston, Massachusetts
06.2022 - 09.2022
- Assisted project managers in planning and executing project timelines and deliverables.
- Organized project documentation and maintained accurate records for easy access.
- Participated in team meetings to discuss project updates and address challenges.
- Supported the development of project reports using company-specific software tools.
- Facilitated collaboration among cross-functional teams to enhance workflow efficiency.
- Developed and maintained project documents, such as status reports, risk logs and issue trackers.
IT Technician
State Street
Boston, Massachusetts
06.2020 - 06.2022
- Provided technical support via phone, email, and in-person interactions.
- Diagnosed and resolved network issues using troubleshooting tools.
- Maintained inventory of IT equipment and supplies efficiently.
- Assisted with system backups and data recovery processes regularly.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
Education
Associate of Science - Information Technology
Bunker Hill Community College
Charlestown, MA05-2020
Skills
- Hardware troubleshooting
- Software installation
- Network configuration
- Technical documentation
- System backups
- IT asset management
- Project management
- Team collaboration
- Problem solving
- Logistics management
Timeline
IT Support Specialist
Boston Children's Hospital
10.2022 - 09.2025
Assistant Project Manager Intern
Suffolk
06.2022 - 09.2022
IT Technician
State Street
06.2020 - 06.2022
Associate of Science - Information Technology
Bunker Hill Community College
Similar Profiles
Roswin FajardoRoswin Fajardo
Certified IV Pharmacy Technician at Boston Children's HospitalCertified IV Pharmacy Technician at Boston Children's Hospital
Maxwell ZwienerMaxwell Zwiener
Student Nurse - Clinical Rotation (Pediatric ICU) at Boston Children's HospitalStudent Nurse - Clinical Rotation (Pediatric ICU) at Boston Children's Hospital
Marcus Jean PierreMarcus Jean Pierre
OR/SPD Materials Technician at Boston Children's HospitalOR/SPD Materials Technician at Boston Children's Hospital
VICTORIA URENAVICTORIA URENA
Medical Receptionist at Boston Children's HospitalMedical Receptionist at Boston Children's Hospital
Joseph WilkieJoseph Wilkie
Addiction Recovery Technician at Phoenix Renewal Treatment ServicesAddiction Recovery Technician at Phoenix Renewal Treatment Services