Adene Hailu
Austin,TX
Summary
Hard-working psychology major currently attending Texas State University with 2 years of experience in the mental health field. Demonstrated exceptional performance and was quickly promoted to lead mental health tech within the first 3 months of being hired. Successfully managed both the kids unit and the high acuity unit (PICU) as a lead tech. Seeking to utilize extensive knowledge of milieu management, crisis intervention, data entry, workflow prioritization, and strong communication skills to contribute to the success of Shoal Creek. Recognized by colleagues for efficiency, a reliable team member who can help your facility achieve its goals and more.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Mental Health Technician
Austin Oaks Hospital
06.2023 - Current
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Organized recreational activities to assist in patient recovery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assisted in development of therapeutic activities for patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Supervisor
VICTORIAS SECRET
11.2016 - 07.2017
- Maintained records related to sales
- Was in charge of project planning/ as well as floor planning
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Trained seasonal as well as new hire employees
- Estimated quantity and cost of merchandise required, such as floor sets, and receipt paper.
Bra Specialist
VICTORIAS SECRET
01.2015 - 10.2016
- Described merchandise and explained use, operation, and care of merchandise to customers
- Answered questions regarding the store and its merchandise
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Helped customers try on or fit merchandise
- Heard and resolved complaints from customers or the public.
Sales Associate
VICTORIAS SECRET
08.2014 - 01.2015
- Greeted customers and ascertained what each customer wanted or needed
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watched for and recognized security risks and thefts, and know how to prevent or handle these situations
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Bachelor of Arts - Clinical Psychology
Texas State University
San Marcos, TX05-2025
Associate of Arts - Psychology
AUSTIN COMMUNITY COLLEGE
Austin, TX05-2022
Skills
- De-Escalation Techniques
- Collaborative treatment planning
- Crisis Intervention
- Progress Monitoring
- Charting and clinical documentation
- Behavioral Management
- Suicide Prevention
- Patient Safety Management
- Knowledge of medical terminology
- Excellent customer service skills
- Bilingual in Amharic and Tigrinya
Certification
CPR Certified
Timeline
Lead Mental Health Technician
Austin Oaks Hospital
06.2023 - Current
Supervisor
VICTORIAS SECRET
11.2016 - 07.2017
Bra Specialist
VICTORIAS SECRET
01.2015 - 10.2016
Sales Associate
VICTORIAS SECRET
08.2014 - 01.2015
CPR Certified
Bachelor of Arts - Clinical Psychology
Texas State University
Associate of Arts - Psychology
AUSTIN COMMUNITY COLLEGE
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