Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adene Hailu

Austin,TX

Summary

Hard-working psychology major currently attending Texas State University with 2 years of experience in the mental health field. Demonstrated exceptional performance and was quickly promoted to lead mental health tech within the first 3 months of being hired. Successfully managed both the kids unit and the high acuity unit (PICU) as a lead tech. Seeking to utilize extensive knowledge of milieu management, crisis intervention, data entry, workflow prioritization, and strong communication skills to contribute to the success of Shoal Creek. Recognized by colleagues for efficiency, a reliable team member who can help your facility achieve its goals and more.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Mental Health Technician

Austin Oaks Hospital
06.2023 - Current
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Organized recreational activities to assist in patient recovery.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Assisted in development of therapeutic activities for patients.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Maintained patient records, documenting changes in patient condition.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Supervisor

VICTORIAS SECRET
11.2016 - 07.2017
  • Maintained records related to sales
  • Was in charge of project planning/ as well as floor planning
  • Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Trained seasonal as well as new hire employees
  • Estimated quantity and cost of merchandise required, such as floor sets, and receipt paper.

Bra Specialist

VICTORIAS SECRET
01.2015 - 10.2016
  • Described merchandise and explained use, operation, and care of merchandise to customers
  • Answered questions regarding the store and its merchandise
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Helped customers try on or fit merchandise
  • Heard and resolved complaints from customers or the public.

Sales Associate

VICTORIAS SECRET
08.2014 - 01.2015
  • Greeted customers and ascertained what each customer wanted or needed
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Watched for and recognized security risks and thefts, and know how to prevent or handle these situations
  • Ticketed, arranged and displayed merchandise to promote sales.

Education

Bachelor of Arts - Clinical Psychology

Texas State University
San Marcos, TX
05-2025

Associate of Arts - Psychology

AUSTIN COMMUNITY COLLEGE
Austin, TX
05-2022

Skills

  • De-Escalation Techniques
  • Collaborative treatment planning
  • Crisis Intervention
  • Progress Monitoring
  • Charting and clinical documentation
  • Behavioral Management
  • Suicide Prevention
  • Patient Safety Management
  • Knowledge of medical terminology
  • Excellent customer service skills
  • Bilingual in Amharic and Tigrinya

Certification

CPR Certified

Timeline

Lead Mental Health Technician

Austin Oaks Hospital
06.2023 - Current

Supervisor

VICTORIAS SECRET
11.2016 - 07.2017

Bra Specialist

VICTORIAS SECRET
01.2015 - 10.2016

Sales Associate

VICTORIAS SECRET
08.2014 - 01.2015
CPR Certified

Bachelor of Arts - Clinical Psychology

Texas State University

Associate of Arts - Psychology

AUSTIN COMMUNITY COLLEGE
Adene Hailu