Adenike Olusanya
customer support specialist
Anna,TX
Summary
Committed and thorough professional with several years of experience, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision. Proven strengths in relationship building and communication.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Revolutionplus LLC
Dallas, Texas
08.2022 - Current
- Exceeded quality goals to support team productivity.
- Translated written documentation and notes into emails and other types of correspondence.
- Processed confidential tax form information with care and precision.
- Determined appropriate databases for completed documents and transferred files electronically.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Analyzed and processed current data records to provide detailed reports.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Reviewed database entries to verify regulatory compliance.
- Executed data verification to ensure expedient error detection.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Processed invoices accurately according to established procedures within specified timeframes.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Resolved problems related to incorrect or incomplete data entries.
- Transferred completed work to professionals for review and approval.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Scanned documents into the company's database system using optical character recognition software.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Validated customer information, such as addresses and contact numbers.
- Identified errors in the data entry process and corrected them promptly.
- Entered large volumes of data quickly with a high degree of accuracy.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Executed daily back-up procedures for all entered data.
- Generated reports on discrepancies between physical counts and computer records.
- Adjusted settings for format, page layout and line spacing.
- Compiled data from source documents prior to data entry.
- Proofread and edited documents to correct errors.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Organized and filed data in appropriate locations for easy access to essential information.
Customer Service Representative
Maxshield
Dallas , TX
06.2019 - 07.2022
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Completed day-to-day duties accurately and efficiently.
Education
Business Administration And Management
Olabisi Onabanjo University
Ogun 05-2008
Skills
- Data reporting
- Log book updates
- Data protection
- Excel formulas
- Error verification
- Data entry procedures
- Skilled in [database]
- Spreadsheet proficiency
- Keyboard shortcut mastery
- File conversion
- Microsoft office proficiency
- Database updates
- Spreadsheet creation
- Data verification
- Compiling data
- Information verification
- Fast typing speed
- Document scanning
- Word processing
- Quality control focus
- Analytical tool management
- Spreadsheet management
- Accuracy and attention to detail
- Jira
- Confidentiality
- Adaptability
- Multitasking
- Critical thinking
- Communication skills
- Time management
Timeline
Data Entry Specialist
Revolutionplus LLC
08.2022 - Current
Customer Service Representative
Maxshield
06.2019 - 07.2022
Business Administration And Management
Olabisi Onabanjo University