Adenna Herrity
Southampton,PA
Summary
Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
17
17
years of professional experience
Work History
Food and Beverage Manager
Wawa Food Markets
1601 Bethleham Pike, PA
06.2016 - Current
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company guidelines.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Ensured adherence to local health codes by inspecting food service regularly for cleanliness and safety compliance.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Supervisor
Wawa Food Markets
Jamison, PA
11.2016 - 06.2018
- Performed regular cycle counts to maintain accuracy of inventory records.
- Optimized warehouse layout to improve stock retrieval times and maximize storage space.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Monitored inventories on computer to generate accurate reports.
Department Lead
Giant Food Stores
Warminster, PA
08.2008 - 06.2016
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Managed merchandising efforts across multiple categories within the grocery department.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Education
Certificate - Massage Therapy
Ashmead College of Massage
Auburn, WA06-2004
Skills
- Inventory management
- Cost control
- Food safety
- Staff training
- Customer service
- Performance evaluation
- Team leadership
- Conflict resolution
- Marketing strategies
- Food and Beverage Ordering
- Team collaboration
- Cash handling
- Multitasking Abilities
Timeline
Customer Service Supervisor
Wawa Food Markets
11.2016 - 06.2018
Food and Beverage Manager
Wawa Food Markets
06.2016 - Current
Department Lead
Giant Food Stores
08.2008 - 06.2016
Certificate - Massage Therapy
Ashmead College of Massage
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