Aderian Walker-Younger
East Stroudsburg,PA
Summary
Hardworking and passionate professional with strong organizational skills eager to learn, grow and excel within a company to secure a position relevant to my skills. Responsible and able to work independently on multiple task. Extensive experience working with customers of diverse cultures and perspectives on a face to face and virtual level.
Overview
26
26
years of professional experience
Work History
Ambassador Resource Specialist
NexRep/ AbbVie
12.2023 - Current
- Managing and updating patient data in electronic prescription related records on a monthly basis for accuracy.
- Provided compassionate assistance for patients navigating difficult and challenging treatment decisions.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
- Collaborated with insurance specialist to help patients obtain necessary pre-authorizations for medical insurance coverage for medication.
- Diligently follow-up with patients to provide information regarding open enrollment to assure ongoing insurance coverage for prescribed 'Humira, Rinvoq, and Skyrizi medications.
Intuit
OMNI INTERNATIONAL
11.2021 - 02.2023
- Manage high volume of inbound and outbound calls in addition to customer email follow-up for Intuit payroll clients with technical issues and financial discrepancies.
- Create amendments and corrections due to federal and state tax issues related to clients payroll service.
- Collaborate with other team members to help irate and unsatisfied customers to bring a timely resolution and transform customer overall perspective of the service to be a more positive.
Patient Information Assistance
FRANKLIN GROUP
03.2005 - 05.2007
- Managed high volume of inbound and outbound calls that related to patient assistance programs and medicare part-D prescription information.
- Responsible for customer correspondence and research, handled and fulfilled special projects for Novartis pharmaceutical.
General Agent Sales Manager/ Life Insurance Producer
THE AD YOUNGER AGENCY
02.2003 - 01.2005
- Managed and operated my own life insurance agency as a general agent for Unity Insurance Company.
- Established new client portfolios and premium collections.
- Handled financial data related to customer payments and in turn created customer invoices.
- Developed original marketing materials to increase new loyal customer base and sales.
Life Insurance Producer/ Debit Manager
UNITY INSURANCE COMPANY
05.1998 - 02.2003
- Generated monthly reports that displayed client payment history and current production of monthly sales.
- Produced new business to meet company individual and team goals.
- Handled collections of client premium payments while maintaining company's compliance policy.
- Assisted with advertising and marketing literature for company insurance products.
Education
MASTER'S DEGREE - English and Creative Writing
Southern New Hampshire University
Manchester, NH2020
BACHELOR OF SCIENCE DEGREE - Entertainment Business
Full Sail University
Winter Park, FL2013
Skills
- Sales, management and creative and technical writing
SUMMARY OF SKILLS
- Quick learning professional, type 55 words per minute
- Efficient with Microsoft Office, Salesforce, Teams, and QuickBooks
Timeline
Ambassador Resource Specialist
NexRep/ AbbVie
12.2023 - Current
Intuit
OMNI INTERNATIONAL
11.2021 - 02.2023
Patient Information Assistance
FRANKLIN GROUP
03.2005 - 05.2007
General Agent Sales Manager/ Life Insurance Producer
THE AD YOUNGER AGENCY
02.2003 - 01.2005
Life Insurance Producer/ Debit Manager
UNITY INSURANCE COMPANY
05.1998 - 02.2003
MASTER'S DEGREE - English and Creative Writing
Southern New Hampshire University
BACHELOR OF SCIENCE DEGREE - Entertainment Business
Full Sail University
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