Adetokunbo Adegboyega
Dallas,TX
Summary
Experienced professional with a proven track record at USPS, proficient in process improvement and logistics coordination. Skilled in team management and effective communication, consistently ensuring peak performance. Proficient in Microsoft Office and adept at problem-solving, with a history of consistently meeting and exceeding delivery deadlines.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
USPS, United States Postal Service
Dallas, Texas
12.2022 - Current
- Supervised a team of package handlers, ensuring adherence to USPS protocols, and operational efficiency.
- Coordinated daily workflows, assigned tasks, and monitored progress to meet strict delivery deadlines.
- Trained and mentored new team members in package handling processes and safety standards, fostering a culture of accountability and continuous improvement.
- Resolved logistical and operational challenges in a fast-paced environment, maintaining high performance under tight schedules.
- Collaborated with management to implement process improvements, reducing sorting errors by 15%.
- Leveraged strong communication and organizational skills to motivate team members, and ensure seamless operations during peak periods.
Package Handler
USPS, United States Postal Service
Dallas, Texas
01.2022 - 11.2022
- Sorted and organized mail, packages, and parcels for efficient delivery.
- Operated scanning and tracking systems to ensure accurate processing of shipments.
- Collaborated with team members to meet daily processing and delivery deadlines.
- Provided exceptional support to ensure customer satisfaction by adhering to USPS quality standards.
Customer Service Specialist
AT&T
Dallas, Texas
02.2021 - 12.2021
- Provide exceptional customer care through telephone and virtual contacts, handling inquiries related to billing, rate plans, features, services, network, coverage, devices, accessories, and troubleshooting across multiple networks and elements.
- Utilize creative problem-solving skills to address complex customer questions and concerns, maintaining in-depth knowledge of all AT&T products, services, rate plans, and feature bundles.
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution, ensuring effective and timely resolutions for customers.
- • Adhere to organizational security and compliance standards, participate in workspace audits, training, performance management, and recurring management routines, while continuously maintaining a working knowledge of company products, services, promotions, and self-service options provided to customers.
Education
MBA - Data Analytics Specialization
Louisiana State University
Shreveport, LA12-2025
Bachelor of Science - Marketing- Data Analytics
Louisiana State University
Shreveport, LASkills
- Leadership and team management
- Process Improvement
- Logistics and Operations Coordination
- Effective communication
- Problem-solving
- Microsoft Office (Word, Excel, PowerPoint)
- Project management
- Customer service
Languages
English, Yoruba
Timeline
Shift Supervisor
USPS, United States Postal Service
12.2022 - Current
Package Handler
USPS, United States Postal Service
01.2022 - 11.2022
Customer Service Specialist
AT&T
02.2021 - 12.2021
MBA - Data Analytics Specialization
Louisiana State University
Bachelor of Science - Marketing- Data Analytics
Louisiana State University