Summary
Overview
Work History
Education
Skills
trainings attended
hobbies and interests
Affiliations
References
Timeline
Generic

ADETUNJI BEN, OGUNSOLA

Houston,Texas

Summary

Dedicated business developer offering 7 years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success.

Overview

14
14
years of professional experience

Work History

Manager of Operations

Bradshaw Fitness Center
04.2023 - Current
  • Addressing member inquiries and concerns promptly and courteously.
  • Maintaining a safe and healthy environment for members, enforcing safety rules, and responding to emergencies.
  • Tracking member data, managing schedules, and monitoring equipment usage.
  • Overseeing the cleanliness and upkeep of the fitness center, including repairs
  • Handle membership sales and renewals.
  • Ensure staff are adhering to proper procedures and dress code.
  • Monitor cash register and handled financial transactions, Managed approximately 30 incoming calls and emails per day from customers

Assistant Banking Officer

Access Bank Plc
04.2019 - 01.2024
  • Sales of retail banking products such as SME loans, Auto loans, credit cards, etc
  • Identification and marketing of customers in the retail banking sector
  • Improved branch performance by consistently meeting and exceeding sales targets through effective cross-selling of financial products, thereby raising the branch ranking from "B" to "A"
  • Increased the branch balance sheet from $4M to $6.5M within a year through the creation, development, and maintenance of high-quality customers
  • Managed and opened over 4000 checking, savings, and line of credit accounts within four years.
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Streamlined loan application processes from 4 days to 1 day for faster turnaround times.
  • Supported business growth by identifying opportunities to expand existing client relationships through targeted marketing campaigns.
  • Participated in community events and financial literacy programs, promoting bank services while fostering goodwill within the local community.

Customer Service Officer

Diamond Bank Plc
04.2015 - 03.2019
  • Provided timely and efficient Relationship management to the corporate customers
  • Cultivated and managed new and existing relationships of a cabal of 3,000 customers
  • Effectively and professionally cross-sold company products and services.
  • Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
  • Streamlined account opening procedures for improved efficiency and reduced processing time.

TELEMARKETER

First City Monument Bank
03.2013 - 04.2015
  • Identified target market and drove sales of bank products for micro, small, and medium-scale businesses to over 50,000 leads
  • Enhanced customer satisfaction by proactively addressing and resolving banking concerns which increased the bank's customer service ranking from "C" to "B" by KPMG
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.

Associate Data Analyst

SBA Interactive Data Ltd.
10.2011 - 02.2013
  • Performed market research activities which involved gathering and processing market news of listed companies in Nigeria and our clients' countries in Africa
  • Supervised Security and Exchange Commission (SEC) project 50, providing logistics, training materials, etc.
  • Utilized data visualization techniques to present and explain complex data sets.

National Youth Service

Central Bank Of Nigeria
09.2009 - 07.2010
  • Compiled weekly, monthly, quarterly, and annual reports for Fiscal Liquidity Assessment Committee (FLAC) meetings for various agencies of government, departments, and ministries
  • Monthly scheduling and preparation of payment of allowances of staff of the Monetary Policy Department.
  • Improved communication between staff and youths by organizing regular meetings and feedback sessions.

Education

MBA (Data Analytics) -

Houston Christian University
05.2024

B.Sc. Economics -

Babcock University
06.2009

Secondary School Leaving Certificate -

Babcock University High School
06.2004

Skills

  • Business Development
  • Negotiation
  • Customer Service
  • Relationship Management
  • Sales
  • SME’s Banking
  • Microsoft Office Tools
  • Leadership Skills
  • Strong Communication Skills (Verbal & Written)
  • Creative & Analytic Thinking
  • Problem-Solving Skills
  • Interpersonal Skills
  • Fraud Detection
  • Anti-Money Laundering

trainings attended

  • Result Oriented Employee Training, Zolts Ltd.
  • Basic Credit Training, KSBC Advisory Partners Ltd
  • Feelings for Professional Training, Diamond Bank Plc Victoria Island, Lagos
  • Anti-Money Laundering, Access Bank Plc, Victoria Island, Lagos

hobbies and interests

  • Travelling
  • Networking
  • Fin-Tech
  • Product Management
  • Business Analysing

Affiliations

  • An avid Arsenal supporter, I follow the beautiful game with passion and enjoy competitive outings like table tennis, where I hold my own, Motivated by social responsibility, I volunteered for Project Lead at Access Bank, demonstrating my dedication to giving back. Continuously seeking to expand my knowledge, I actively participate in professional development trainings, including Result Oriented Employee Training, Basic Credit Training, and Feelings for Professional Training. Co-founding the Association of International Energy Negotiators at Houston Christian University, I thrive in collaborative environments and am passionate about making a positive impact.

References

Jesika Kopriva

jkopriva@hc.edu

+1 281-649-3501

7731 Southwest  Fwy, Houston, Texas 77074.


Rita Ezeogur

ezeogur@accessbankplc.com

+2348033353546

Access Bank Plc, Mamman Kontagora House, Lagos Island, Marina, Lagos.


Timeline

Manager of Operations

Bradshaw Fitness Center
04.2023 - Current

Assistant Banking Officer

Access Bank Plc
04.2019 - 01.2024

Customer Service Officer

Diamond Bank Plc
04.2015 - 03.2019

TELEMARKETER

First City Monument Bank
03.2013 - 04.2015

Associate Data Analyst

SBA Interactive Data Ltd.
10.2011 - 02.2013

National Youth Service

Central Bank Of Nigeria
09.2009 - 07.2010

MBA (Data Analytics) -

Houston Christian University

B.Sc. Economics -

Babcock University

Secondary School Leaving Certificate -

Babcock University High School

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ADETUNJI BEN, OGUNSOLA