Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adewale Adebero

Houston,TX

Summary

Experienced professional with over 10 years in internet connectivity and troubleshooting. Skilled in installing, repairing, and configuring computer systems, internet, and VoIP equipment. Specializes in full installation and troubleshooting of Automated Teller Machines (ATM) from NCR, Hyosung, and Diebold Nixdorf brands. Proficient in configuring Point Of Sales (POS) machines, LAN/WAN troubleshooting, TCP/IP configuration, DHCP configuration, SNMP, SNTP, DNS configuration, IP phones (Cisco and Avaya), Cisco switches and routers, SQL, printers, photocopiers, fax machines, Windows server configuration, Linux Administration, JavaScript, Python, EmberJS, ReactJS, and Tandem Systems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Network Technician

COMCAST ENTERPRISE
02.2024 - Current
  • Travelling to customers’ sites to install, configure, and maintain network hardware and software components such as routers, switches, firewalls, VoIP, and access points.
  • Identifying and resolving network connectivity issues, performance problems, and security vulnerabilities.
  • Monitoring network performance, traffic, and security to ensure optimal operation and identify potential problems.
  • Implementing and maintaining security measures such as firewalls, intrusion detection systems, and encryption protocols to protect the network from unauthorized access and cyber threats.
  • Managing user accounts, permissions, and access rights on the network, as well as maintaining network documentation and inventory.
  • Planning and implementing network upgrades, expansions, and migrations to accommodate the changing needs of the organization.
  • Providing technical support and assistance to end-users and other IT staff to troubleshoot and resolve network-related issues.
  • Developing and implementing disaster recovery and contingency plans to ensure network availability and data integrity in the event of a network failure or disaster.
  • Ensuring that the network infrastructure and operations comply with relevant industry regulations, standards, and best practices.
  • Collaborating with other IT professionals, vendors, and stakeholders to design, implement, and maintain network solutions that meet the needs of the organization.

Field Service Technician

Charter Communications (Spectrum)
08.2023 - 01.2024
  • Connect customers to internet services.
  • Installation of customer premise equipment which are modem equipment, VoIP equipment, cable boxes, etc.
  • Troubleshooting and performing proactive maintenance services on the customer premise equipment.
  • Perform installation, administration, operation, troubleshooting, and maintenance of internet and VoIP systems.
  • Diagnose and resolve hardware, software, and other network and system problems.
  • Coordinate equipment and network deployment plans with cross-functional teams.
  • Stage and configure network electronics based on customer’s request.
  • Conduct customer assessments, design solutions, and produce technical documentation to support the organization.
  • Perform customer education and other customer related assistance to ensure smooth service delivery.
  • Prioritize delivering a high level of customer satisfaction during the solution deployment process.
  • Inspect the quality of onsite work to ensure success and report activities done using the cloud base reporting system.

Field Service Engineer

Hyosung America
02.2019 - 11.2022
  • Performs full installation on ATM and TCR.
  • Performs second line maintenance on ATMs and TCR.
  • Configures the TCP/IP on ATM prior to bring live.
  • Prioritizes and plans service calls.
  • Contacts customer with the estimated time of arrival.
  • Escalates problems when appropriate.
  • Reassigns calls when appropriate.
  • Accurately reports service data.
  • Interacts in a professional manner with customers and co-workers to foster positive relationships.
  • Supports service technicians in performing preventative maintenance inspections on conventional products.
  • Maintains effective communication with Business Management Team and Service Technician Team members.
  • Provides maintenance on ATM and TCR banking products (e.g. problem diagnosis, component level repair, application reload, preventative maintenance, documentation and planning/maintaining spare parts levels.
  • Develops a working knowledge of all operating standards, practices, and procedures.
  • Completes equipment cleanings as specified in service agreement.
  • Performs other related duties as assigned.

First Line Service Engineer

Diebold Nixdorf
09.2018 - 02.2019
  • Performs first line services on ATM.
  • Performs maintenance on ATMs.
  • Prioritizes and plans service calls.
  • Contacts customer with the estimated time of arrival.
  • Escalates problems when appropriate.
  • Reassigns calls when appropriate.
  • Accurately reports service data.
  • Interacts in a professional manner with customers and co-workers to foster positive relationships.
  • Supports service technicians in performing preventative maintenance inspections on conventional products.
  • Maintains effective communication with Business Management Team and Service Technician Team members.
  • Develops a working knowledge of all operating standards, practices, and procedures.
  • Completes equipment cleanings as specified in service agreement.
  • Performs other related duties as assigned.

Contract IT Consultant

Strategic Systems
04.2018 - 09.2018
  • Windows server 2012 deployment for Sherwin Williams paint, Bergen field, New Jersey.
  • Network CPE Site survey for Vornado, New York, New York.
  • Submit all documentation on time and in an appropriate fashion.
  • Implement and follow the authorized project plan.
  • Attend all staff meeting and training sessions.

Team Lead, Regional IT Support

ACCESS BANK PLC
12.2011 - 06.2016
  • Company Overview: (Moved to US)
  • Responsible for coordinating over 25 team members to ensure timely project delivery.
  • Close Monitoring of Branch Servers under my coverage.
  • Configuring and monitoring network equipment in my coverage branches.
  • Ensures 100% ATM uptime (including off-site ATMs).
  • Render technical assistance to branch PC users.
  • Responsible for ATM wrong debit reversals.
  • Maintenance and Monitoring of LAN within the head-office; and WAN location to head-office.
  • Manage user accounts, permissions, email, anti-virus and anti-spam.
  • Deployment and management of window server.
  • Efficiently diagnose, troubleshoot and resolve technical issues at desktop, server and network level.
  • (Moved to US)

Regional IT Support

INTERCONTINENTAL BANK PLC
04.2008 - 12.2011
  • Troubleshoot and resolve all hardware and software related issues.
  • Provide Level I and II support via phone, email and primarily on-site at client locations to support service needs as required.
  • Responsible to ensure that IT network is being maintained to satisfy client requirements.
  • Update security programs and administer password changes to prevent unauthorized access to privileged data and information.
  • Maintain various messaging systems and client platforms (Email, Instant Messaging).
  • Maintenance and monitoring of all equipment reside in the Data Center.
  • Ensures 100% ATM uptime (including off-site ATMs).
  • Troubleshoot and resolve all hardware and software related issues.
  • Inventory and maintenance of software, workstations and printers.
  • Deployment of application software.
  • Deployment and management of window server.
  • Data backup and restoration.
  • Procurement of computer supplies.

Education

Bachelor of Science - Computer Science

Adekunle Ajasin University
Akungba Akoko, Ondo State, Nigeria
12.2007

Skills

  • Network configuration
  • Helpdesk administration
  • Virtualization technologies
  • Network installation
  • Ticket management
  • Wireless networking
  • Mobile device management
  • Switches and routers
  • Access issue resolution
  • Operating systems
  • Regulatory policy enforcement
  • Network security
  • Cable termination
  • Hardware installation
  • Disaster recovery planning
  • Switch installation
  • Network troubleshooting
  • Software configuration
  • VoIP systems

Certification

  • MCSE
  • Network+
  • CCNA: Security
  • CCNA: Routing and Switching
  • CCDA: Cisco Certified Design Associate

Timeline

Network Technician

COMCAST ENTERPRISE
02.2024 - Current

Field Service Technician

Charter Communications (Spectrum)
08.2023 - 01.2024

Field Service Engineer

Hyosung America
02.2019 - 11.2022

First Line Service Engineer

Diebold Nixdorf
09.2018 - 02.2019

Contract IT Consultant

Strategic Systems
04.2018 - 09.2018

Team Lead, Regional IT Support

ACCESS BANK PLC
12.2011 - 06.2016

Regional IT Support

INTERCONTINENTAL BANK PLC
04.2008 - 12.2011

Bachelor of Science - Computer Science

Adekunle Ajasin University

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