Adia Ruffin
Highland,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Sams Club
10.2023 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Cashier/Sales Associate
TJ MAXX
09.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor's in Biology -
Texas Southern University
Houston, Texas09.2028
High School Diploma -
San Gorgonio High School
San Bernardino, CA06.2023
Dual Enrollment Certificate -
San Bernardino Valley College
San Bernardino, CA05.2023
Skills
- Customer Service
- Time Management
- Communication Skills
- Leadership
- Guest Services
- English
- Marketing
- Active Listening
- Problem Solving
- Customer Relationship Management
- Teamwork
Certification
Dual Enrollment Certificate
San Bernardino Valley College
Accomplishments
Graduated with 3.8 GPA
Enrolled in Dual Credit with San Bernardino Valley College
Track team Captain
Completed over 200+ hours of community service
Dual enrollment with San Gorgonio High School
Completed multiple courses including American Sign
Language
Additional Information
Reliable high school graduate with strong recent sales work experience at Tj Maxx and Sams Club. Committed to providing positive service experiences to new and returning customers. Motivated and adaptable to new work schedules, challenges, and conditions.
Job Description
Greet customers and assist them as needed Educate customers on rewards, opening store credit cards, etc. Responding to customer questions quickly and professionally and make purchasing suggestions when appropriate Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required Assisted customers with questions, concerns and purchases Provide exemplary customer service by portraying a gracious, friendly and engaging manner
Additional Education
Completed multiple college courses while in High School
Volunteer Experience
10/2019, 12/2019, Community Service, 1985 Guthrie St N, San Bernardino, CA, 92404, Completed over 200+ hours
Assisted children with work, activities, etc
Assisted Teachers with work
References
- Aisha Marshall, Sister, (979) 900-8556
- Rynada Marshall, Sister, (909) 496-0882
- Rachelle Galle-Goudeax, Mother, (909) 362-0333
Timeline
Cashier/Sales Associate
Sams Club
10.2023 - 03.2024
Cashier/Sales Associate
TJ MAXX
09.2021 - 01.2022
Bachelor's in Biology -
Texas Southern University
High School Diploma -
San Gorgonio High School
Dual Enrollment Certificate -
San Bernardino Valley College