Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adibeth Hernandez

Dallas

Summary

Experienced customer service representative with a focus on sales and collections, demonstrating strong skills in market research and sales forecasting. Also I could work in a troubleshooting area, helping customers fix some technical issues with their devices.Developed expertise in cross-cultural communication while providing floor support to enhance team performance and customer satisfaction. Successfully navigated challenges in customer interactions, implementing effective solutions that improved service delivery and client relationships.

Overview

5
5
years of professional experience

Work History

Sales and Collection Representative

ERC
Dallas
06.2021 - 06.2023
  • Worked as customer service representative, specifically in sales and collection agent, also I developed myself as a floor support

Customer Service Representative

Alorica
California City
03.2018 - 05.2020
  • Customer service representative and Floor support

Education

Some College (No Degree) - International Business

Dallas Baptist University
Dallas, TX

Skills

  • Market research
  • Sales forecasting
  • Cross-cultural communication
  • Customer service

Timeline

Sales and Collection Representative

ERC
06.2021 - 06.2023

Customer Service Representative

Alorica
03.2018 - 05.2020

Some College (No Degree) - International Business

Dallas Baptist University
Adibeth Hernandez