Adilene Figueroa
San Diego,CA
Summary
Currently a driven Assistant Manager with a proven track record at Circle K, adept in staff supervision and customer relations, enhanced sales through strategic promotions and effective merchandising. Skilled in money handling and conflict resolution, Fostered team motivation and leadership, achieving significant improvements in customer satisfaction and operational efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Circle K
Chula Vista, CA
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean and stocked store for better customer service and up our sales
Assistant Manager
7 Eleven/speeway
San Diego, CA
07.2022 - 12.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- submitted Daily paper work online to corporate
- ensured we met company exceptions daily
- cleaned , stocked and maintained store
Medical Assistant
Clinica Internacional Buena Salud
San Diego, CA
10.2021 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- performed physical examinations to adults and kids. including hearing and vision test.
- followed up with pharmacies regarding patients concerns or their medicine prescriptions
Line Cook
Shake Shack
San Diego, CA
12.2018 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction
- maintained a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Grilled meats to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- prepped and loaded custard machine for new batches
- ensured our allergy customers were satisfied and properly served
- clean and sanitized kitchen tops and supplies
- cleaned out fryers and grills
- washed dishes
Education
Medical Assistant -
UEI College
Chula Vista, CA 01.2024 - 05.2024
High School Diploma -
C4L Academy
Chula Vista, CA02.2021
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Staff Management
Employee Scheduling
Recruiting and interviewing
Sales Strategies
Sales Growth
Policy Enforcement
Sales Reporting
Customer Service
Team Leadership
Computer Skills
Multitasking
Conflict Resolution
Emergency Response
Patient Scheduling
Medical Terminology
Vital Sign Monitoring
HIPAA Compliance
EMR / EHR
Direct Patient Care
Clinical Documentation
Data Entry
Procedure Assistance
CPR
Electronic Health Records
Immunization Administration
Specimens collection and processing
Patient Assessments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Circle K
03.2024 - Current
Medical Assistant -
UEI College
01.2024 - 05.2024
Assistant Manager
7 Eleven/speeway
07.2022 - 12.2023
Medical Assistant
Clinica Internacional Buena Salud
10.2021 - 10.2022
Line Cook
Shake Shack
12.2018 - 06.2020
High School Diploma -
C4L Academy