A'din Nixon
Orlando,FL
Summary
Proven customer service expert from Publix, adept in critical thinking and Microsoft Office, excelled in transforming high-stress situations into positive customer experiences, boosting loyalty. Skillfully increased sales at Sunspot Solar through effective engagement and teamwork, demonstrating exceptional complaint handling and active listening skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Salesperson
Sunspot Solar
02.2024 - 03.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Diesel System Technology
Orange Technical College
Orlando, FlSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft office
Certification
609 certification
Microsoft Office certification
Timeline
Salesperson
Sunspot Solar
02.2024 - 03.2024
Customer Service Representative
Publix
09.2021 - Current
Diesel System Technology
Orange Technical College
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