Adina Walters
Cary,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Radial E-Commerce
Melbourne, FL
11.2020 - 10.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Computer software knowledge includes Salesforce, Epiphany System, COM Ordering System, Business Management, Amazon Connect, and Avaya Phone system.
Customer Service Representative
Sykes Alpine Access
Denver, CO
09.2018 - 09.2020
- Provided excellent customer service in busy call center
- Worked with various carriers and marketplace sellers to ensure customers received packages
- Resolved challenges on behalf of clients regarding package delivery
- Worked with Citrix, VCC and various tracking sites.
Customer Service Representative
Meijer (through NTI)
07.2017 - 08.2018
- Provided excellent customer service in a busy call center environment
- Trained in various Meijer Applications.
Education
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Scheduling
- Call Management
- De-Escalation Techniques
Other
Crohn’s and Colitis Foundation of America, Arthritis Foundation, Grammar and High Schools in Rolling Meadows and Cary, IL
References
References furnished upon request.
Timeline
Customer Service Representative
Radial E-Commerce
11.2020 - 10.2023
Customer Service Representative
Sykes Alpine Access
09.2018 - 09.2020
Customer Service Representative
Meijer (through NTI)
07.2017 - 08.2018
Similar Profiles
Pauline CruzPauline Cruz
Custodian at Ebay GSI Commerce Solutions (Radial)Custodian at Ebay GSI Commerce Solutions (Radial)
Stephanie RooksStephanie Rooks
Department Lead at RadialDepartment Lead at Radial
MATHURIN PIERRILUSMATHURIN PIERRILUS
Warehouse Worker at RADIAL CORPORATIONWarehouse Worker at RADIAL CORPORATION