Adina Walters
Cary,IL
Summary
To use my past skills and experience in Customer Service to perform excellent work for my employer.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Radial E-Commerce
11.2020 - 10.2023
- Provided excellent customer service with multiple clients
- Knowledge of the Retail/Fashion Market/Upsold to customers during orders
- Computer software knowledge includes Salesforce, Epiphany System, COM Ordering System, Business Management, Amazon Connect, and Avaya Phone system.
Customer Service Representative
Sykes Alpine Access
09.2018 - 09.2020
- Provided excellent customer service in busy call center
- Worked with various carriers and marketplace sellers to ensure customers received packages
- Resolved challenges on behalf of clients regarding package delivery
- Worked with Citrix, VCC and various tracking sites.
Customer Service Representative
Meijer (through NTI)
07.2017 - 08.2018
- Provided excellent customer service in a busy call center environment
- Trained in various Meijer Applications.
Customer Service Representative
Avis Car Rental, O’Hare Airport
07.2005 - 09.2009
- Assisted Preferred Customers in answering questions concerning business accounts
- Handled multiple line phones, faxes, and ran reports on an hourly basis.
ER Registrar
Lutheran General Hospital
06.2001 - 09.2004
- Registered patients and liaisoned with family members
- Worked closely with hospital coordinators in assigning both In and Out-Patient rooms
- Maintained patient confidentiality rules and professional composure in a busy hospital setting.
Education
diploma -
Maine East High School
Business Courses -
Oakton College
Skills
- Knowledge of MS-Word and Excel programs I have worked in temporary assignments as Receptionist and Administrative Assistant
- Appointment Scheduling
- Data Entry
- Call Management
- Product Knowledge
- Scheduling
- Call Triaging
- Sales Closing
- Customer Service
- Clerical Support
- Medical Terminology Knowledge
- Customer Relations
- Documentation
- Active Listening
- Client Relations
Other
Crohn’s and Colitis Foundation of America, Arthritis Foundation, Grammar and High Schools in Rolling Meadows and Cary, IL
References
References furnished upon request.
Timeline
Customer Service Representative
Radial E-Commerce
11.2020 - 10.2023
Customer Service Representative
Sykes Alpine Access
09.2018 - 09.2020
Customer Service Representative
Meijer (through NTI)
07.2017 - 08.2018
Customer Service Representative
Avis Car Rental, O’Hare Airport
07.2005 - 09.2009
ER Registrar
Lutheran General Hospital
06.2001 - 09.2004
diploma -
Maine East High School
Business Courses -
Oakton College