Adineeka Renaud
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Account Representative
The Mount Sinai Hospital - Medical Surgical
New York , NY
11.2017 - Current
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Submitted electronic bills following facility and legal compliance standards.
- Created letters, invoices and other documents with diverse computer programs.
- Contacted insurance companies to check status of claim payments.
Administrative Assistant
BOOM,LLC
New York, NY
05.2012 - 11.2017
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered questions from customers regarding products and services offered by the company.
Intership
The Long Island Hospital
New York, NY
06.2011 - 06.2012
- Maintained a secure filing system for confidential documents.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
Education
BBA - Health Administration
Berkeley College
New York, NY01-2019
Skills
- Excellent organizational, time management and customer service skills
- Experienced at multitasking in a fast paced environment with computer and phone skills
- Strong people management and team player skills with a positive attitude
- Highly organized
Certification
- EPIC certified
References
References available upon request.
Timeline
Patient Account Representative
The Mount Sinai Hospital - Medical Surgical
11.2017 - Current
Administrative Assistant
BOOM,LLC
05.2012 - 11.2017
Intership
The Long Island Hospital
06.2011 - 06.2012
BBA - Health Administration
Berkeley College
- EPIC certified
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