Adis Dizdarevic
Fargo
Summary
Personable, friendly and solution-oriented with over 5 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Days Inn By Wyndham
Fargo
05.2024 - Current
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Monitored security cameras in lobby area as needed.
- Kept accurate records of guest transactions.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Verified customer credit to establish payment method for accommodations.
- Assisted with check-in and check-out procedures for guests.
Laser Bridge Embroidery
CI Apparel
Fargo
05.2019 - 06.2020
- Monitored progress of my work to ensure it was completed on time
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color
- Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions
- Adjusted machine settings according to fabric type, size of design, number of colors used, and other specifications
- Performed routine maintenance tasks such as oiling and cleaning machines and replacing worn parts.
Telemarketer
Performance Centers Inc
Fargo
09.2007 - 01.2011
- Greeted customers in a friendly, professional manner on the phone
- Initiated outbound calls to prospective clients using scripts
- Maintained up-to-date knowledge of company products and services
- Participated in weekly team meetings to discuss performance metrics and improvement ideas
- Consistently met daily, weekly, monthly call quotas set forth by management team
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Collaborated with management to resolve concerns and problem calls.
Education
High School Diploma -
North High School
Fargo, ND06.2008
Some College (No Degree): Criminal Justice -
MSCTC
Moorhead, MNSkills
- Excellent Oral Communication
- Customer Service
- Superb Attention To Detail
- Quality Assurance
- Customer Care
- Sales Team Collaboration
- Persuasive Selling
- Customer Follow-Up
Timeline
Front Desk Agent
Days Inn By Wyndham
05.2024 - Current
Laser Bridge Embroidery
CI Apparel
05.2019 - 06.2020
Telemarketer
Performance Centers Inc
09.2007 - 01.2011
High School Diploma -
North High School
Some College (No Degree): Criminal Justice -
MSCTC