Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Dunota Pool Supplies LLC
04.2023 - Current
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Created and reviewed invoices to confirm accuracy.
Described product and service details to customers to provide information on benefits and advantages.
Assistant Store Manager
Ross Dress for Less
07.2019 - 04.2024
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Responsible for payroll administration, associate scheduling compliance, payroll transmission, and payroll reporting as needed.
Paralegal Intern
Maguire Eminent Domain P.A
03.2022 - 07.2022
Administrated law case management systems.
Prepared legal documents such as briefs, pleadings, appeals, motions, and contracts, for review, approval, and use by attorney.
Researched applicable laws and codes to analyze factual information and prepare summary reports.
Area Supervisor
Ross Dress for Less
01.2019 - 07.2019
Maintained store efficiency by performing opening and closing duties, providing guidance to associates, and cultivating a welcoming shopping experience.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Ensured adequate coverage by creating and maintaining weekly work schedules based on anticipated demands.
Retail Associate
Ross Dress for Less
06.2017 - 01.2019
Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
Associate of Science Degree Legal Assistant/Paralegal - Legal Studies
Seminole State College of Florida
Sanford, Florida
07.2022
Law Degree - Legal Studies
University of Havana
Havana, Cuba
07.2016
Skills
Customer Service
Problem-Solving
Bilingual (English and Spanish)
Microsoft Outlook, Word, and Excel
Time Management
Staff Management
Training and mentoring
Deadline-oriented
Certification
Public Notary 08/2021 - Present
Legal Technology Certificate 05/2021
Timeline
Customer Service Manager
Dunota Pool Supplies LLC
04.2023 - Current
Paralegal Intern
Maguire Eminent Domain P.A
03.2022 - 07.2022
Assistant Store Manager
Ross Dress for Less
07.2019 - 04.2024
Area Supervisor
Ross Dress for Less
01.2019 - 07.2019
Retail Associate
Ross Dress for Less
06.2017 - 01.2019
Associate of Science Degree Legal Assistant/Paralegal - Legal Studies