Maria Camacho

• Customer service manager at Duluth,GA 04/2020-02/2022

and relocated to Fort Lauderdale, FL 02/2022- current

• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Opening and closing the cash office, includes correcting accounting errors.
• Managing inventory and supplies.
• Interviewing applicants and processing new hires.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Ensure project is completed in timely manner and within customers satisfaction.
• Organize and maintain department certifications.