Aditya Dhuman Manbhode
15213-135TH AVE,NY
Summary
Proactive and customer-oriented professional with extensive experience in hospitality management, notably with Radisson Port Hotel. Excelled in guest services and problem-solving, enhancing customer satisfaction and streamlining front desk operations. Skilled in utilizing organizational abilities to manage multiple tasks efficiently, demonstrating a blend of hard and soft skills pivotal for dynamic hospitality environments.
Overview
14
14
years of professional experience
Work History
Room Coordinator
Marriot Hotel
Manhattan, NY
03.2025 - Current
- Managed room allocations to optimize guest satisfaction and operational efficiency.
- Coordinated housekeeping schedules to ensure timely room readiness for arrivals.
- Oversaw inventory management of room supplies, ensuring availability and cost-effectiveness.
- Trained new staff on procedures and best practices for room management operations.
- Increased guest satisfaction by efficiently coordinating room assignments and special requests.
- Coordinated with catering teams to ensure that meeting spaces were set up according to client specifications, enhancing overall event success.
- Managed group bookings efficiently, ensuring smooth coordination between multiple departments for seamless event execution.
- Reviewed housekeeping supply charts and inventories.
- Inspected rooms for damages and sufficient housekeeping practices.
FRONT DESK AGENT LEAD
Courtyard By Marriott
Manhattan, New York
06.2023 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Print arrivals, look for any special request, balance the house for the upcoming three days.
- Handled cash, print rate variance credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Used computer and database systems to verify information, process purchases and make notes.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
- Made and confirmed reservations.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Recorded guest comments and complaints, referred customers to managers as necessary.
STOCK AUDIT CLERK
LIEBERS AND COMPANY LTD
Bayonne, US
01.2017 - Current
- Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems
- Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports
- Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves
- Processes and document returns, as required following established procedures
- Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
SUPERVISOR
LIEBERS AND COMPANY LTD
Bayonne, US
01.2017 - Current
- Managing workflow, Training new hires, Creating and managing team schedules, Reporting to HR and senior management, Evaluating performance and providing feedback, Helping to resolve employee issues and disputes.
ASSISTANT FRONT OFFICE MANAGER
RADDISON PORT HOTEL
Port of Spain
01.2014 - 12.2017
- Set Radisson Rewards enrolment goals
- Check Pre-Reg's due in and update team
- Check VIP & Radisson Reward Members and coordinate arrival and welcome
- Review Arrivals for new, regulars, extended stay guest and special requests
- Review High Balance / Credit Limit Report
- Verify routing for arrivals due in and for the following day
- Take deposits and note accounts accordingly
- Coordinate the arrival of groups
- Balance room types daily and weekly
- Upgrade VIP's and Radisson Reward members
- Replenish stationery and shift collateral as needed
- Ensure current GSA vouchers are all accounted for
- Close Galley and drop monies.
STOCK AUDIT CLERK
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
08.2013 - 04.2014
- Track and monitor inventory
- Creating inventory plans, organizing distribution, and negotiating new contracts with suppliers
- Liable for inventory
- Develop processes to maximize efficacy.
SUPERVISOR
EL DORADO CONSUMER CO-OPERATIVE
Brydens
04.2012 - 12.2013
- Perform staff customer service and refer problems to other HR staff members as appropriate
- Reviewing references and organizing background checks on new employees
- Maintain and update employee's records
- Managing the workflow of their employees, creating team schedules and delegating tasks
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company's plans and vision.
DATA ENTRY CLERK
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
02.2013 - 08.2013
- Generated revenue reports for corporate management review
- Maintains data entry requirements by following data program techniques and procedures
- Maintains customer confidence and protects operations by keeping information confidential
- Create spreadsheets to track important customer and employee information and orders.
CUSTOMER SERVICE REPRESENTATIVE
SMITH ROBERTSON & COMPANY LTD
El Socorro Aranguez
07.2012 - 02.2013
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Keeping records of customer interactions, transactions, comments, and complaints
- Knowing our products inside and out so that you can answer questions.
Education
HIGH SCHOOL DIPLOMA -
JC CHANDISINGH SECONDARY SCHOOL
05-2002
SECONDARY EXAMINATION ASSESSMENT (SEA) - undefined
CROPPER PRIMARY SCHOOL
05-1997
Skills
- Software Systems: Microsoft Office, Fosse
- Quality and database Management
- Professionalism and confidentiality
- Sales, Marketing and Stock Management
Timeline
Room Coordinator
Marriot Hotel
03.2025 - Current
FRONT DESK AGENT LEAD
Courtyard By Marriott
06.2023 - Current
STOCK AUDIT CLERK
LIEBERS AND COMPANY LTD
01.2017 - Current
SUPERVISOR
LIEBERS AND COMPANY LTD
01.2017 - Current
ASSISTANT FRONT OFFICE MANAGER
RADDISON PORT HOTEL
01.2014 - 12.2017
STOCK AUDIT CLERK
SMITH ROBERTSON & COMPANY LTD
08.2013 - 04.2014
DATA ENTRY CLERK
SMITH ROBERTSON & COMPANY LTD
02.2013 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
SMITH ROBERTSON & COMPANY LTD
07.2012 - 02.2013
SUPERVISOR
EL DORADO CONSUMER CO-OPERATIVE
04.2012 - 12.2013
SECONDARY EXAMINATION ASSESSMENT (SEA) - undefined
CROPPER PRIMARY SCHOOL
HIGH SCHOOL DIPLOMA -
JC CHANDISINGH SECONDARY SCHOOL