Adji Samb
Cincinnati
Summary
Hard Working customer service agent with outstanding communication skills and a proven ability to resolve complaints effectively, enhancing overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Custumer Service Agent
Alaska Airlines
Cincinnati, OH
07.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted customers with booking, cancellations, and changes using company-specific reservation systems.
- Provided accurate information on flight schedules, fares, and policies to enhance customer experience.
Patient Care Technician
St. Elizabeth's Hospital
Edgewood, KY
02.2023 - 09.2025
- Assisted nursing staff with patient care tasks, enhancing overall patient comfort and satisfaction.
- Maintained cleanliness and organization of patient rooms to promote a safe healing environment.
- Collaborated with multidisciplinary teams to ensure comprehensive care plans were effectively executed.
Receptionist
Tarrant County College
Fort Worth
03.2021 - 10.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communications between departments to streamline administrative processes.
Education
High School Diploma -
Texas Academy of Biomedical Sciences
Fort Worth, TXAssociate of Arts -
Gateway Community College
Edgewood, KY05-2025
Skills
- Trilingual ( English, Spanish, Wolof)
- Data entry
- Problem resolution
- Outstanding communication skills
- Customer complaint resolution
- De-escalation techniques
- Exemplary work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
wolof
Native or Bilingual
French
Professional Working
Timeline
Custumer Service Agent
Alaska Airlines
07.2024 - Current
Patient Care Technician
St. Elizabeth's Hospital
02.2023 - 09.2025
Receptionist
Tarrant County College
03.2021 - 10.2022
High School Diploma -
Texas Academy of Biomedical Sciences
Associate of Arts -
Gateway Community College