Nicolas Triana Torres
Orlando
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer service Agent
SIXT Car Rental
2023.08 - 2024.03
- Provide customers with accurate information and take detailed and timely records of damages, gas volume, etc
- Welcome all customers as they arrive on the lot
- Ask about their experience with Sixt, recording feedback to improve future rental experience
- Make sure customers have all personal belongings from the vehicle
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Advise and review rental charges, providing an accurate receipt to the customer
- Provide information regarding transportation to the airport terminal if applicable
- Complete a service alert for any mechanical and or body damage communicated by the customers
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow.
Airline Passenger Assistant
Bags inc
2022.06 - 2023.08
- Customer service
- Provide assistance to passengers traveling in wheelchairs at an airport facility by pushing passengers to and from gates
- Assist passengers with their luggage to various locations.
Passenger service Agent
Menzies Aviation (Sun country Airline)
2021.05 - 2022.06
- Customer-facing role, providing first-class customer service to everyone
- Assist with the Boarding and un-boarding process
- Computerized check-in of passengers for domestic travel
- Verify documentation for domestic flights
- Ensure boarding passes are provided to each passenger for the assigned charter flight
- Verify tickets and set reservations
- Match manifest to on-board count
- Assist with various governmental agency requirements
- Announce arrivals and departures as necessary
- Assist with baggage tagging and baggage claim reports
- Handles customer interaction with class in an efficient, effective, and professional manner
- Connect and disconnect Jetway/stairs as necessary
- Maintain current knowledge of all flight times during shifts
- Designate seat assignments
- Handles customer interaction with class in an efficient, effective, and professional manner
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Warehouse Picker
AmerisourceBergen
2020.01 - 2021.05
- Pick accurately the products ordered from each customer
- Stock the shelves when necessary with the correct product
- Put orders together so that they can be packed
- Assist with the inventory of each product from the warehouse once a month
- Meet the proper hygiene requirements when dealing with medicines.
Education
High School Diploma -
Timber Creek High School
Orlando, FLA2 French Certificate -
L'alliance Francaise
Bogota, ColCertificate - Electricity
Orange Technical College
Orlando, FL08.2025
Skills
- Trilingual (English, Spanish, French)
- Communicative team work
- Customer service and effective communication
- Computing and systems
- Adaptability to multiple environments
- Critical thinking based on acquired knowledge
- Rigorous and organized when applying and developing procedures
- Empathetic and genuine
- Customer Complaint Resolution
- Customer Relations
- Stock management
- Paperwork Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Customer service Agent
SIXT Car Rental
2023.08 - 2024.03
Airline Passenger Assistant
Bags inc
2022.06 - 2023.08
Passenger service Agent
Menzies Aviation (Sun country Airline)
2021.05 - 2022.06
Warehouse Picker
AmerisourceBergen
2020.01 - 2021.05
High School Diploma -
Timber Creek High School
A2 French Certificate -
L'alliance Francaise
Certificate - Electricity
Orange Technical College
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