ADJIERNAR ALBRITTON
Saratoga Springs
Summary
Friendly with an extensive background in reservations and customer service. Fluency. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Cheerful with first-rate problem-solving and communication talents. Exceptional attention to detail with talent for handling irate customers. Handles multi-line phones. Dedicated to increasing revenue and profits.
Overview
12
12
years of professional experience
Work History
Reservation Specialist
Delta Air Lines, Inc
Atlanta
08.2022 - Current
- Assisted customers with making reservations and entered reservation details into computer system.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided customers with information about availability and pricing.
- Floor support for new hires
Dispatch Manager
MGM Resorts
Las Vegas
05.2017 - 05.2022
- Continuously monitor surveillance cameras to detect suspicious activities and potential security threats. Watch live feeds throughout the entire shift to ensure all areas of the casino are secure.
- Assist in creating and managing a comprehensive shift schedule for the security team, ensuring adequate coverage during peak hours and special events.
- Coordinate with management to adjust schedules based on attendance patterns and security needs.
- Document all incidents, including thefts, disputes, and rule violations, in detailed reports.
- Work closely with local police departments to address criminal activities and ensure swift response to potential threats.
- Training new hires
Security Officer
MGM Resorts
Las Vegas
05.2016 - 05.2017
- Observing video feeds from surveillance cameras to detect suspicious activities or potential theft.
- Regularly patrolling the casino premises, including gaming areas, entrances, exits, and parking lots to maintain a secure environment.
- Ensuring that all guests and staff adhere to casino policies and procedures, including age restrictions and gaming regulations.
- Handling disputes or conflicts among guests in a calm and professional manner.
- Implementing strategies to prevent theft and fraud, including monitoring employee activities and managing access to sensitive areas.
Warehouse Associate
Amazon
Las Vegas
07.2015 - 12.2016
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Ride Attendant
Circus Circus
Las Vegas
03.2013 - 08.2015
- Sell tickets and collect fees from customers.
- Provide information about facilities, entertainment options, and rules and regulations.
- Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks.
Education
Pharmacy-Pharmaceutical Technician -
Milan Institute
Las Vegas, NVAssociate Degree - Nursing
Hillsborough Community College
Tampa, FLSkills
- Staff Mentoring
- Customer service experience
- Reservation software
- Computer literate
- Staff Training
- Team Development
- Customer Engagement
Accomplishments
- Surveillance Efficiency
- Team leader
- Enhanced safety protocols
- Customer Service Excellence
- Incident Response
- Training and Development
Timeline
Reservation Specialist
Delta Air Lines, Inc
08.2022 - Current
Dispatch Manager
MGM Resorts
05.2017 - 05.2022
Security Officer
MGM Resorts
05.2016 - 05.2017
Warehouse Associate
Amazon
07.2015 - 12.2016
Ride Attendant
Circus Circus
03.2013 - 08.2015
Pharmacy-Pharmaceutical Technician -
Milan Institute
Associate Degree - Nursing
Hillsborough Community College