Adjovi Yetoh
Philadelphia,PA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PNC Bank
Philadelphia, PA
01.2022 - Current
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Updated information and details of calls and inquires in customer service database for future reference.
- Handled multiple tasks simultaneously, Including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
- Records customer inquiries by documenting data to customer's accounts. Identifying new product and service applications.
Pharmacy Technician
Rite-Aid Pharmacy
Philadelphia, PA
08.2019 - 02.2021
- Communicated with patients to collect information about prescriptions and medical conditions.
- Reviewed and verified customer and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacist.
- Communicated instructions to patients or caregivers.
- Assisted pharmacist by filling prescriptions for 200 customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Track inventory maintenance and control equipment flow.
- Maintain a safe, secure, and healthy work environment.
Physical Therapist Aide
Pain Management & MRI
Folsom, PA
07.2018 - 12.2019
- Documented vital signs and health history for patients.
- Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
- Answered questions from patients via email, phone and in person.
- Communicate effectively and appropriately to supervisors, staff and patients.
- Transport patients by moving them to and from special services and treatment areas using wheelchairs
- Increase health and safety management metrics by over 15 percent. Ensuring that all employees are made aware of the regulatory compliance measures.
Education
Medical Assistant -
Harris School of Business
Upper Darby, PA07.2018
High School Diploma -
World Communications Charter
Philadelphia, PA06.2017
Skills
- Multitasking and Prioritization
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Retention Strategies
- Organizational leadership
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Inventory Management
- Document and Records Management
Certification
- BLS
- OSHA & HIPAA
- Medical assistant certificate
Timeline
Customer Service Representative
PNC Bank
01.2022 - Current
Pharmacy Technician
Rite-Aid Pharmacy
08.2019 - 02.2021
Physical Therapist Aide
Pain Management & MRI
07.2018 - 12.2019
Medical Assistant -
Harris School of Business
High School Diploma -
World Communications Charter
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