Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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Admire Minga

4800 Southview Fidelity Harare

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Nectacare Pharmacy
10.2020 - Current


  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

Medical Representative

Fountain Pharmaceuticals
02.2016 - 08.2020
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Advocated for patients'' needs within the company by communicating valuable feedback from healthcare professionals regarding our products.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
  • Recognized trends within territory and industry to create proactive plans.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
  • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
  • Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
  • Conducted research to stay up-to-date with industry trends, prices and market competition.
  • Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
  • Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
  • Used consultative sales approach to understand and meet customer needs.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Researched potential clients and markets to prepare for appointments.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Pharmacy Technician

Cozycare Pharmacies
04.2013 - 12.2015
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Conducted blood pressure tests, malaria tests and blood glucose tests and interpreted the results to patients in a clear and concise way
  • Managed opening and closing duties for pharmacy.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

Bachelor of Science - Supply Chain Management

IMM
2026

Diploma in Pharmacy Technician -

Ministry of Health Zimbabwe
Harare
12.2012

Skills

  • Problem-solving skills
  • Team Collaboration
  • Pharmacology knowledge
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Pharmacy Software Proficiency
  • Analytical Thinking

REFERENCES

Available upon requests

Timeline

Pharmacy Technician

Nectacare Pharmacy
10.2020 - Current

Medical Representative

Fountain Pharmaceuticals
02.2016 - 08.2020

Pharmacy Technician

Cozycare Pharmacies
04.2013 - 12.2015

Bachelor of Science - Supply Chain Management

IMM

Diploma in Pharmacy Technician -

Ministry of Health Zimbabwe

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Admire Minga