Admire Minga
4800 Southview Fidelity Harare
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Nectacare Pharmacy
10.2020 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Medical Representative
Fountain Pharmaceuticals
02.2016 - 08.2020
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Advocated for patients'' needs within the company by communicating valuable feedback from healthcare professionals regarding our products.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Recognized trends within territory and industry to create proactive plans.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
- Improved product knowledge for team members through regular training sessions and workshops.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Used consultative sales approach to understand and meet customer needs.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Researched potential clients and markets to prepare for appointments.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Pharmacy Technician
Cozycare Pharmacies
04.2013 - 12.2015
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Conducted blood pressure tests, malaria tests and blood glucose tests and interpreted the results to patients in a clear and concise way
- Managed opening and closing duties for pharmacy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Bachelor of Science - Supply Chain Management
IMM
2026
Diploma in Pharmacy Technician -
Ministry of Health Zimbabwe
Harare12.2012
Skills
- Problem-solving skills
- Team Collaboration
- Pharmacology knowledge
- Drug Classification Knowledge
- Drug Inventory Control
- Pharmacy Software Proficiency
- Analytical Thinking
REFERENCES
Available upon requests
Timeline
Pharmacy Technician
Nectacare Pharmacy
10.2020 - Current
Medical Representative
Fountain Pharmaceuticals
02.2016 - 08.2020
Pharmacy Technician
Cozycare Pharmacies
04.2013 - 12.2015
Bachelor of Science - Supply Chain Management
IMM
Diploma in Pharmacy Technician -
Ministry of Health Zimbabwe