Admy S Guerra.
Miami internacional airpor
2
Languages
903
years of professional experience
Front desk professional managing guest check-in, room allocation, key issuance, and incoming calls in a hotel setting. Supports Spanish and English communication while handling 40+ reservations, cancellations, and payment transactions per shift, guest questions, and payments with calm service. Coordinates with guests and local services to keep arrivals, departures, and service requests moving smoothly.
Work History
Day Care Teacher
2 Years 4 Months- Planned age-appropriate activities that supported children's physical, emotional, intellectual, and social development.
- Assisted toddlers and infants in the baby room with feeding, play, and daily routines.
- Maintained a safe, clean environment by monitoring classrooms, teaching materials, and shared spaces.
- Organized classroom closets, supplies, and teaching materials to keep the learning space ready each day.
- Encouraged participation through stories, play, and positive interaction with children throughout the day.
Receptionist/Front Desk
1 Year 2 Months- Processed 40 guest check-ins daily while maintaining a smooth front desk flow and welcoming arrivals.
- Assigned rooms accurately using property management systems to support orderly guest arrivals.
- Issued room keys and escorted guests to their rooms with clear, professional directions.
- Greeted guests warmly at arrival and maintained a courteous, service-focused front desk presence.
- Referred guests to local services and venues, supporting a helpful experience beyond check-in.
Secretary
8 Months- Processed 40 documents weekly for copying, scanning, and printing requests.
- Delivered courteous customer service to walk-in clients and handled routine front desk questions.
- Prepared court and city attorney documents with careful formatting and accurate assembly.
- Managed scanning, photocopying, and printing requests while keeping files organized and ready.
- Handled telephone inquiries and directed requests to the appropriate staff member.
- Maintained office supplies and supported daily clerical tasks to keep operations organized.
Sales Associate
7 Months- Supported 40 customer interactions daily with friendly, timely service and product guidance.
- Prepared store displays before opening to maintain a polished, customer-ready presentation each day.
- Restocked merchandise and returned unwanted items to the appropriate store area to keep inventory accessible.
- Maintained display racks and floor arrangements to support neat, consistent merchandising throughout the shift.
- Promoted store offers at appropriate times to inform shoppers and support timely purchasing decisions.
agente de reservaciones
3 Years 11 Months- Handled 40 guest reservations weekly while coordinating booking details, preferences, and availability.
- Created and updated reservation records accurately to keep guest bookings organized and current.
- Responded to guest questions by email with clear information on services, rates, and booking options.
- Explained room availability and reservation details to match guest preferences and travel needs.
- Supported check-in and check-out flow by preparing arrivals and assisting guests at the front desk.
- Provided courteous service in one-to-one interactions, helping guests complete reservations confidently.
cashier
900 Years 11 Months- Process 5 cash, credit, and debit payments daily at the register, maintaining accurate transaction handling.
- Issue receipts and invoices accurately after completed transactions.
- Answer customer questions clearly and professionally at the counter.
- Assist with tasks in other store areas during busy periods.
- Deliver courteous customer service to support a smooth checkout experience.
Education
High School Diploma
- 45-clock-hours Introductory Child Care Training
- CPR and First Aid training
- DCF Background check
Skills
Front desk operations
Guest relations
Reservations management
Check-in and check-out processing
Telephone etiquette
Hotel booking software
Guest issue resolution
Room assignment coordination
Property management systems
Service recovery
Bilingual Spanish and English
Email correspondence
Document preparation
Records management
Cash handling
Microsoft Office Suite
Data entry
Filing systems
Report preparation
Trainings:
- Emotional Development of infants and Toddlers (Early learning Coalition)
- ASI program
- Hms program
- Forbes
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
agente de reservaciones
04.2021 - 03.2025Read More
Day Care Teacher
Happy Kids Childcare and Learning Center
04.2018 - 08.2020Read More
Receptionist/Front Desk
Tradewinds Apartment Hotel
01.2017 - 03.2018Read More
cashier
Miami internacional airpor
08.2016 - 07.2917Read More
Secretary
Black’s Copy Services
04.2016 - 12.2016Read More
Sales Associate
Victoria’s Secret
08.2015 - 03.2016Read More
Pedro Veliz Hernandez
High School Diploma
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