Adna Colic
Lynn,MA
Summary
Proven track record at Market Basket, advancing from cashier to Assistant Manager within two years, showcasing exceptional customer relations and problem-solving skills. Excelled in enhancing customer experience and operational efficiency, demonstrating adept money handling and communication abilities. Achieved significant improvements in service quality and store environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Market Basket
Lynn, MA
09.2021 - Current
- I started first as a cashier. I worked 7 months as a cashier.
- I got the opportunity to work in a customer service. Balanced cash drawers accurately each day while adhering closely to established security procedures. Monitored cash intake and deposit records. Handled escalated customer inquiries, diffusing tense situations while providing exceptional service. I stayed there a year.
- Then i got one more opportunity to be an assistant manager. Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.I work on this position about a year and 7 months.
Education
No Degree - Business Administration Management
North Shore Community College
Lynn 2027
Skills
Money Handling
Customer Relations
Product and service knowledge
Communication
Patience and Empathy
Problem-Solving
Languages
English
Native or Bilingual
bosnian
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Market Basket
09.2021 - Current
No Degree - Business Administration Management
North Shore Community College