Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adnaloy Medero

Miami,FL

Summary

  • Achieved an exemplary attendance record despite challenges, demonstrating dedication and resilience. Recognized for exceptional work ethic and reliability, consistently delivering high-quality service. Proven commitment to excellence in all tasks undertaken, contributing to team success.

Overview

17
17
years of professional experience

Work History

Supervisor

USPS
04.2019 - 07.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Account Manager

Evolution Md
02.2016 - 02.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Informed customers of promotions to increase sales productivity and volume.

Bank Teller

Wells Fargo
01.2009 - 04.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Practical Nursing

Florida National University
Hialeah, FL
04.2026

Skills

  • Training and mentoring
  • Complex problem solving
  • Decision making
  • Team building

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Supervisor

USPS
04.2019 - 07.2025

Account Manager

Evolution Md
02.2016 - 02.2019

Bank Teller

Wells Fargo
01.2009 - 04.2016

Practical Nursing

Florida National University

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Adnaloy Medero