Adolfina Garcia
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Perfumia
02.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service requests via phone support and email support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry/Shipping and Receiving Clerk
Platinum Home Mortgage
07.2014 - 08.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Receptionist
Hooman Toyota Of Long Beach
01.2007 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts - Sales, Merchandising, And Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Efficient and Detail-Oriented
- Technical Support
- Creative Problem Solving
- Sales
- Data Entry
- Order and Refund Processing
- LiveChat Support
- Microsoft Office
- Billing
- Understanding Customer Needs
- Call Documentation
Timeline
Customer Service Representative
Perfumia
02.2019 - 03.2023
Data Entry/Shipping and Receiving Clerk
Platinum Home Mortgage
07.2014 - 08.2018
Receptionist
Hooman Toyota Of Long Beach
01.2007 - 06.2014
Associate of Arts - Sales, Merchandising, And Marketing
FIDM/Fashion Institute of Design & Merchandising