Adolfo Blanco

Team Lead, Pharmacy Technician 4/2019 - 11/2021

Senior Pharmacy Technician 8/2015 - 4/2019

• Lead daily operations and establish workload priorities for a team of 20–30 pharmacy technicians, balancing regulatory compliance, staffing, service requirements, quality expectations, and time-sensitive deliverables.
• Conduct performance guarantee audits, research, and quality reviews.
• Direct oversight of the IBX Appeal Documentation Performance Guarantee, achieving compliance rates of 99.76% in 2025 and 99.87% in 2026, while helping avoid financial penalties valued at $250 per compliant case, representing over 22,600 cases across both years.
• Perform root-cause analysis and implement corrective action plans.
• Led the successful Appeals Sunset initiative, driving the transition and retirement of legacy appeals processes while ensuring operational continuity and compliance. Coordinated cross-functional teams, streamlined workflows, reduced processing inefficiencies, and supported change management efforts. Achieved a smooth implementation with minimal business disruption, improved process standardization, and enhanced team readiness through system updates, training and communication.
• Identify workflow inefficiencies and implement improvements
• Lead process improvement initiatives and implementation efforts
• 25 process update requests in 2025
• Facilitated new-hire trainings in Phoenix, AZ , Lisle, IL, and Manila, Philippines.

• Prescription processing
• Coaching and quality assurance
• Data entry and order creation
• Training and facilitation
• Medical fax clarification
• Fax and inbound call support
• Served as Subject Matter Expert (SME) and Super User on the OptumRx account