Justin Konkle
El Mirage,AZ
Summary
Dedicated and proactive operations supervisor known for implementing process optimizations and maintaining compliance. Experienced in performance monitoring and team coordination, contributing to enhanced productivity and streamlined operations.
Overview
18
18
years of professional experience
Work History
Operations Supervisor/Certified Pharmacy Technician
Elusa Health
08.2025 - Current
- Monitored daily operations to ensure compliance with health and safety protocols.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Assisted in training new staff on operational procedures and best practices.
- Implemented process improvements to streamline smooth pharmacy to pharmacy transfers
- Entered accurate Data entry of electronic prescriptions coming from providers offices
- Collaborated with cross-functional teams to support project execution and timelines.
- Documented operational processes for training materials and procedure manuals.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated workflow to optimize resource allocation and task assignments.
- Developed reports on operational performance for management review.
- Assisted in developing training materials for staff development initiatives.
Pharmacy Operations Manager/Certified Pharmacy Technician
Centene
07.2018 - 04.2025
- Oversee pharmacy operations, ensuring compliance with regulatory standards and efficiency in workflows.
- Worked closely with team members and assisting them in there daily tasks
- Created weekly team huddles to discuss new process changes or error trends
- Hosted 1 on 1 meetings with individual team members to discuss KPI's
- Worked closely with our Pharmacy director/Pharmacists and served as a liaison for process changes or temporary work around
- Hiring Manager
- Proficient in Microsoft Office(i.e. Excel Spreadsheet)
- Participated and attended to on site trainings which included traveling
- Outreach call to patients and providers and provider representatives for additional information
- Helped out in various ques based on work need
- Stayed within compliance windows that follow the STAR standards for Medicare patients
Supervisor/Certified Pharmacy Technician
GenRx Pharmacy
02.2017 - 05.2018
- Supervised daily pharmacy operations, ensuring compliance with healthcare regulations and safety protocols.
- Trained and mentored pharmacy staff on best practices for customer service and medication handling.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Monitored prescription accuracy, enhancing workflow efficiency and reducing errors in medication dispensing.
- Coordinated staff schedules to ensure adequate coverage during peak hours and improve service delivery.
- Developed training materials for new employees, fostering a knowledgeable and skilled workforce.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Certified Pharmacy Technician/Team Leader
Humana
01.2016 - 12.2016
- Answered inbound phone calls from patients and providers giving great customer service and treating each individual call with care and time it needed
- Made outbound calls to Doctor offices for prescriptions that needed clarification from our Pharmacist team
- Adherence to all HIPAA guidelines and work place procedures
- Worked along side floor supervisor to help new hires on easy transition from training to on floor phone calls and processes
- Updated customer information into our computer system as needed
Lead Certified Pharmacy Technician
Fry's Food And Drug
09.2008 - 11.2015
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored new hire pharmacy technicians on medication dispensing procedures and customer service best practices.
- Implemented inventory management strategies, reducing medication waste and improving stock accuracy.
- Collaborated with pharmacists to develop patient care plans, enhancing medication therapy management services.
- Monitored workflow efficiency, identifying areas for process improvement and implementing solutions to enhance productivity.
- Conducted quality assurance checks on prescriptions to ensure accuracy and adherence to established protocols.
- Assisted in training staff on pharmacy software systems, improving onboarding efficiency and knowledge retention.
- Led team meetings to discuss operational challenges, fostering a collaborative environment focused on continuous improvement.
- Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 13 pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Dysart High School
El Mirage, AZSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relationship development
- Workflow optimization
- Production
- Quality assurance
- Compliance management
- Delegation
- Project management
- KPI tracking
- Process optimization
Timeline
Operations Supervisor/Certified Pharmacy Technician
Elusa Health
08.2025 - Current
Pharmacy Operations Manager/Certified Pharmacy Technician
Centene
07.2018 - 04.2025
Supervisor/Certified Pharmacy Technician
GenRx Pharmacy
02.2017 - 05.2018
Certified Pharmacy Technician/Team Leader
Humana
01.2016 - 12.2016
Lead Certified Pharmacy Technician
Fry's Food And Drug
09.2008 - 11.2015
High School Diploma -
Dysart High School