Adolph Godhigh
Ft. Washington,MD
Summary
Dynamic Customer Service Representative with a proven track record at Wegman's Market, adept in problem-solving and critical thinking. Excelled in resolving high-stress disputes, enhancing customer loyalty through empathy, and maintaining detailed records with precise math skills. Known for exceptional active listening and Microsoft Outlook proficiency, significantly boosting client satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wegman's Market
04.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, fostering increased loyalty and repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls with efficiency, swiftly finding satisfactory resolutions for both customers and the company.
- Utilizing attention to detail, successfully responded to customer requests, including products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Utilize precise math skills to maintain detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills while multi-tasking.
Education
High School Diploma -
US K-12 Homeschool
United Arab Emirates06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Precise Money handling abilities
- Microsoft Outlook
- Detail Oriented
Timeline
Customer Service Representative
Wegman's Market
04.2020 - Current
High School Diploma -
US K-12 Homeschool
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