Adonis Phillips
Summary
Proven leader with a background in military service and retail operations, specializing in safety enforcement, customer service excellence, and team leadership. Experienced in working within highly regulated environments, enforcing rules and procedures, and maintaining calm, professional control during high-pressure situations. Adept at leading teams, ensuring revenue accountability, and delivering consistent service standards in 24/7 operational settings.
Overview
9
9
years of professional experience
Work History
KEYHOLDER
A Ma Maniére
Washington, DC
07.2024 - Current
- Serve in a leadership role supporting daily operations while enforcing company policies and service standards.
- Lead by example on the sales floor, ensuring team members deliver professional, courteous, and consistent customer service.
- Maintain order and customer safety during high-traffic periods and large-scale product launches.
- Manage point-of-sale transactions, verify payments, and ensure accurate cash handling and revenue accountability.
- Communicate clearly with customers and team members to resolve issues, provide direction, and maintain orderly operations.
- Document and report incidents, operational delays, and unusual occurrences to management.
KEYHOLDER
Social Status
Baltimore, MD
03.2023 - 07.2024
- Held leadership responsibility during store openings, high-volume events, and daily operations.
- Enforced safety protocols and crowd-control procedures to protect customers and staff.
- Provided direct guidance to team members to ensure adherence to service standards and operational expectations.
- Independently resolved customer concerns while maintaining professionalism and control.
- Worked extended shifts including nights, weekends, and holidays in demanding operational environments.
Information Technology Specialist
United States Army
11.2016 - 10.2023
- Trained to operate in safety-critical environments requiring strict adherence to rules, procedures, and chain of command.
- Enforced safety standards and operational discipline to protect personnel and equipment.
- Led and supported team members during training and real-world operations.
- Demonstrated calm decision-making, accountability, and situational awareness under stress.
- Maintained readiness through physical conditioning, equipment checks, and emergency procedure training.
- Provided technical training to staff on new systems and applications.
- Collaborated with cross-functional teams to enhance technology solutions.
Education
High School Diploma -
Governor Thomas Johnson High School
Frederick, MD06-2016
Skills
- Safety Training
- Compliance & Enforcement
- Leadership & Crew Oversight
- Customer Service Management
- Rules, Procedures & Operating Standards
- Cash Handling & Revenue Verification
- Clear Verbal Communication & Public Announcements
- Incident Reporting & Documentation
- Physical Readiness & Equipment Handling
- Shift Work / 24-7 Operations
Timeline
KEYHOLDER
A Ma Maniére
07.2024 - Current
KEYHOLDER
Social Status
03.2023 - 07.2024
Information Technology Specialist
United States Army
11.2016 - 10.2023
High School Diploma -
Governor Thomas Johnson High School