Adontay Anazia
Riverview,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Publix
03.2018 - 09.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Laborer
Aptitude Associates Construction
06.2022 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Helped repair drywall and stucco patches .
Small Business Account Services
Bank of America
07.2024 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Provided sales forecasts within [Number]% accuracy each quarter and each year for long-term strategic planning.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
Education
Associate of Arts - Computer And Information Systems
Polk State College
Winter Haven, FL07-2022
High School Diploma -
Bartow HighSchool
Bartow, FL05-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Excel
- Money handling abilities
- Computer Proficiency
Timeline
Small Business Account Services
Bank of America
07.2024 - Current
Laborer
Aptitude Associates Construction
06.2022 - 09.2023
Customer Service Representative
Publix
03.2018 - 09.2024
Associate of Arts - Computer And Information Systems
Polk State College
High School Diploma -
Bartow HighSchool