Adorable Lewis
Houston,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Access2Care
Houston, TX
06.2022 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Representative Assistant
Nations Real Estate Services INC
Houston, TX
02.2021 - 06.2022
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Received customer applications and followed up with clients to obtain missing information before submission.
- Cross-trained existing employees to maximize team agility and performance.
- Updated account information to maintain customer records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Lead Representative
United Cargo
Houston, TX
08.2017 - 05.2020
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Customer Service Representative
IQor Global Services
Houston, TX
12.2015 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Wheatley High School
Houston, TX06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Access2Care
06.2022 - 08.2024
Representative Assistant
Nations Real Estate Services INC
02.2021 - 06.2022
Lead Representative
United Cargo
08.2017 - 05.2020
Customer Service Representative
IQor Global Services
12.2015 - 08.2017
High School Diploma -
Wheatley High School