Adra Wilson
Memphis,TN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
United Postal Service
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Letter Carrier
United Postal Service
01.2015 - Current
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Delivered packages and mail to business and people in local area.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift
Tax Preparer
Optimum Tax Solutions
01.2022 - 04.2024
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed client's tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Interviewed working clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Reviewed available data and compared it against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated communication between clients and tax authorities.
- Oversaw team of 5 tax professionals handling up to 30% of clients per year
Education
Continuing My Education - Management Minor in Healthcare Services
Strayer University
Washington, DC01.2025
High School Diploma -
Manassas High School
Memphis, TN05.2009
Skills
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Strategic Planning
Timeline
Supervisor
United Postal Service
07.2023 - Current
Tax Preparer
Optimum Tax Solutions
01.2022 - 04.2024
Letter Carrier
United Postal Service
01.2015 - Current
Continuing My Education - Management Minor in Healthcare Services
Strayer University
High School Diploma -
Manassas High School