Adrain Unger
Greenwood,IN
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen
05.2020 - Current
- Resolved conflicts between employees to maintain positive and productive work environments.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
Whiteland Community High School
Whiteland, IN05.2023
Skills
- Project Planning
- Staff Training and Development
- Issue Research
- Professional Appearance
- Policy Enforcement
- Idea Development and Brainstorming
- Staff education and training
- Motivational Leadership
- Issue Resolution
- Rules Enforcement
- Team Collaboration and Leadership
- Conflict Resolution
- Sales and Upselling
- Team Leadership
Timeline
Shift Leader
Dairy Queen
05.2020 - Current
High School Diploma -
Whiteland Community High School