Adrain Williams
Memphis,TN
Summary
Driven by a commitment to excellence, I leveraged my venipuncture and behavioral support skills at St Dominic's Hospital to enhance patient care and satisfaction. Specializing in specimen handling and patient communication, I consistently delivered accurate and compassionate care, contributing to improved health outcomes and patient trust.
Overview
8
8
years of professional experience
Work History
Phlebotomist
St Dominic's Hospital
12.2021 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
ER Technician
St Dominic's Hospital
12.2021 - Current
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
Community Support Worker
Region 8 Mental Health Center
03.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Hemodialysis Technician
Fresenius Medical Care Dialysis
07.2019 - 12.2022
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Assisted with dialysis technician orientation and training to promote high standard of patient care.
- Monitored patient's vital signs and adjusted dialysis treatment parameters.
- Delivered required oxygen by mask or cannula.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
- Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
Direct Support Professional
SON Valley
10.2018 - 08.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Customer Service Representative
Continuum
02.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MS05.2011
Skills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Mental health knowledge
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Paperwork Processing
- Sample Processing
- Phlebotomy Technician
- Vital signs monitoring
Timeline
Community Support Worker
Region 8 Mental Health Center
03.2024 - Current
Phlebotomist
St Dominic's Hospital
12.2021 - Current
ER Technician
St Dominic's Hospital
12.2021 - Current
Hemodialysis Technician
Fresenius Medical Care Dialysis
07.2019 - 12.2022
Direct Support Professional
SON Valley
10.2018 - 08.2020
Customer Service Representative
Continuum
02.2016 - 01.2019
High School Diploma -
Ridgeland High School