Adrell Mulgrew-Truitt
Juneau,Alaska
Summary
Knowledgeable and dedicated customer service professional with extensive experience Southeast Alaska related industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mc Donalds
05.2022 - Current
- I work for them while home from college including summers and winter breaks .
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
The Home Depot Inc
09.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Deckhand
FV Big Deal
04.2021 - 08.2021
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Continuously improved personal skills and knowledge in the fishing industry by seeking feedback, learning from experienced crew members, and staying current with industry trends.
- Maintained efficient gear deployment for optimal fish harvesting results.
- Facilitated smooth unloading process at port, coordinating efforts with dockworkers for a quick turnaround time.
- Demonstrated adaptability during unexpected changes in workload or weather conditions, swiftly adjusting priorities while maintaining focus on safety.
Education
Bachelor of Science - Criminal Justice
Simpson College
Indianola, IA04.2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
Timeline
Customer Service Representative
Mc Donalds
05.2022 - Current
Customer Service Representative
The Home Depot Inc
09.2021 - 04.2022
Deckhand
FV Big Deal
04.2021 - 08.2021
Bachelor of Science - Criminal Justice
Simpson College