Adrenna Harris
Mesquite
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
City of Mesquite
08.2024 - Current
- Managed 200 inbound calls per day through the 8x8 system, ensuring efficient customer service.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
- Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
- Streamlined bill payment processing for faster customer service and reduced late payments.
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Verified accuracy of accounts payable payments, resulting in 59% reduction in payment errors and check reissues.
Intake Coordinator
Dallas County Sheriff Department
03.2021 - 07.2024
- Performed quality control checks on incoming documents for compliance with company guidelines and industry regulations.
- Facilitated seamless communication between departments by effectively managing correspondence, phone calls, and email inquiries.
- Coordinated interdepartmental meetings for more effective collaboration among various teams involved in the intake process.
- Supported administrative staff with various tasks such as filing, copying, faxing, and mail distribution as needed.
- Upheld strict confidentiality standards while handling sensitive client information, safeguarding personal data privacy.
Medical Biller and Coder
Womens Specialty Care
02.2014 - 07.2018
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Verified signatures and checked medical charts for accuracy and completion.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
Education
High School Diploma -
W.W Samuel High School
Dallas, TX05-2004
Skills
- Customer service
- Data entry
- Call center experience
- Microsoft Excel
- Computer proficiency
- Payment processing
- Order processing
- Microsoft Office Suite
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
Timeline
Customer Service Representative
City of Mesquite
08.2024 - Current
Intake Coordinator
Dallas County Sheriff Department
03.2021 - 07.2024
Medical Biller and Coder
Womens Specialty Care
02.2014 - 07.2018
High School Diploma -
W.W Samuel High School
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