Adria Bertrand
L Auberge Casino Lake Charles
Lake Charles,LA
24
years of professional experience
Proactive leader with extensive experience in security operations and crisis management. Skilled in training staff on security protocols and conducting safety inspections, ensuring a secure environment and compliance with industry standards.
Work History
Assistant Shift Security Manager
1 Year- Monitored facility for security breaches, ensuring a safe environment for guests and employees.
- Implemented emergency response procedures, enhancing preparedness during critical incidents.
- Conducted regular safety inspections, identifying vulnerabilities and recommending improvements.
- Trained staff on security protocols, fostering a culture of vigilance and awareness.
- Collaborated with local law enforcement on investigations, strengthening community relations and support.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
Administrative Coordinator
1 Year- Streamlined administrative procedures, improving workflow efficiency and team collaboration.
- Assisted in preparing reports and presentations, enhancing communication clarity across departments.
- Managed office supplies inventory, optimizing procurement processes and reducing costs.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
911 Director / Communications Supervisor
7 Years 2 Months- Developed and implemented strategic initiatives to enhance community policing efforts.
- Oversaw operational budget management, ensuring effective resource allocation across departments.
- Led training programs for law enforcement personnel, improving response times and situational awareness.
- Collaborated with local agencies to establish task forces focused on crime prevention and public safety.
- Directed crisis management protocols, enhancing department readiness for emergency situations.
- Evaluated performance metrics and initiated process improvements to increase departmental efficiency.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Supervised team of communications staff, ensuring alignment with organizational goals and objectives.
- Conducted training sessions for staff on effective communication practices and tools.
- Coordinated crisis communication efforts, maintaining transparency and public trust during critical incidents.
- Triaged incoming calls to coordinate effective responses.
Communications Supervisor
15 Years 4 Months- Developed and implemented communication strategies to enhance public outreach and community engagement.
- Managed crisis communication efforts, ensuring timely and accurate information dissemination during emergencies.
- Led training sessions for staff on effective communication protocols and media relations best practices.
- Oversaw production of informational materials, ensuring clarity, accuracy, and adherence to branding guidelines.
- Collaborated with law enforcement agencies to coordinate messaging across multiple platforms and channels.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Conducted regular audits of communication channels to identify areas for improvement or optimization.
- Developed comprehensive training programs for new hires, resulting in improved performance and job satisfaction.
- Streamlined internal communications processes to foster collaboration and improve information sharing among departments.
- Managed crisis communications during critical incidents ensuring accurate information dissemination while maintaining reputational integrity.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
High School Diploma
Skills
Report writing
Incident reports
Safety and security procedures
Safety and security regulations
Customer Service
Timeline
Assistant Shift Security Manager
L Auberge Casino Lake Charles
03.2025 - 03.2026Read More
Administrative Coordinator
La Dotd
03.2024 - 03.2025Read More
911 Director / Communications Supervisor
Jefferson Davis Parish Sheriff's Office
02.2017 - 04.2024Read More
Communications Supervisor
LA State Police Troop D
10.2001 - 02.2017Read More
AM Barbe High School
High School Diploma
Read More