Adria Harris
Dallas,TX
Summary
I offer an extensive background as an Experienced Claims Professional with over 20 years of expertise in managing and resolving complex claims across a diverse range of commercial casualty lines, including but not limited to premises liability,Employer’s Liability,Products Liability, and Specialty Claims. Possessing a proven ability to handle high-value and high-complexity claims from initial notification through settlement, with a focus on compliance, policy interpretation, and risk mitigation. I am most adept at managing multi-party claims, negotiating settlements, and collaborating with internal teams, external counsel, brokers, and reinsurers to ensure optimal claim outcomes. I contribute a strong track record of analyzing claims data, identifying coverage gaps, and developing strategic solutions to minimize financial exposure. With me as an addition on your team, known for excellent communication, negotiation skills, and delivering results in a fast-paced, high-pressure environment, I am more than confident in being able to provide a viable solution for the benefit of any corporation.
Overview
23
23
years of professional experience
Work History
Risk Analyst
Amazon
07.2018 - Current
- Managed insurance policies, reinsurance contracts, and vendor agreements
- Conducted contract reviews to ensure insurance provisions align with organizational risk tolerances and insurance programs.
- Established and analyzed data, metrics, and benchmarks from various sources (e.g., RMIS, actuarial reports, broker data) to evaluate loss trends and prioritize risk resources.
- Utilized the Risk Management Information System (RMIS) to manage exposures and insurance policies.
- Managed the premium invoice payment process and administer broker and carrier relationships.
- Partnered with internal stakeholders on insurance program changes, retention strategies, and exposure analysis.
- Provided risk management consultation and guidance to internal customers.
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
Claims Analyst
Toys R Us
10.2002 - 06.2018
- Prepared detailed reports on claim status, payment history, and other relevant information
- Resolved disputes and came to favorable outcomes for all parties involved through negotiation and settlement experience.
- Assessed claims and identified issues, proposing solutions based on detailed policy analysis
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Worked closely with legal counsel when necessary during complex cases involving litigation or arbitration proceedings related to disputed claim outcomes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
Education
Bachelor Of Science - Business Analytics
Southern Arkansas University
Magnolia, ARSkills
- Operational risk
- Tableau visualization
- Microsoft Excel
- Credit analysis
- Economic forecasting
- Data interpretation
- Scenario analysis
- Risk mitigation
- Stop-loss reporting tools
- Quantitative analysis
- Portfolio management
- Professional risk manager
- Financial risk manager
Timeline
Risk Analyst
Amazon
07.2018 - Current
Claims Analyst
Toys R Us
10.2002 - 06.2018
Bachelor Of Science - Business Analytics
Southern Arkansas University