Adria Karsky
Dowelltown,TN
Summary
Friendly, dedicated, and motivated employee. Vast experience across many different areas of life.
Overview
18
18
years of professional experience
Work History
Subrogation/Claims Representative
State Farm
Murfreesboro, TN
02.2023 - Current
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Signed payment approvals accepted claims.
- Communicated regularly with internal staff and external stakeholders regarding status updates on claims files.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Collaborated with fellow team members to manage large volume of claims.
- Participated in training sessions pertaining to best practices in subrogation claims management.
- Responded promptly to questions from claimants regarding their subrogation case status.
- Managed a high volume caseload while meeting deadlines.
Home School Instructor
Self
Jordan, MN
08.2008 - 05.2022
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Recorded daily attendance to maintain accurate and complete records.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Maintained accurate records to comply with federal, state and local standards.
- Maintained evening or weekend hours to provide students with additional support.
- Developed individualized lesson plans for each student based on their educational needs and abilities.
- Used electronic equipment and materials to develop and orientate technical skills.
- Performed assessments focused on long and short-term student needs to develop individualized education program.
Cashier Team Lead
Sam's Club
Bismarck, ND
04.2013 - 05.2015
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Managed scheduling, payroll, and time off requests for team members.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered phone calls to assist customers with questions and orders.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education
Bachelor of Arts - Finance
Minnesota State University - Mankato
Mankato, MN05-2001
Skills
- Customer Service
- Teamwork and Collaboration
- Insurance Claim Forms Review
- Critical Thinking
- Reporting Skills
- Database Management
Timeline
Subrogation/Claims Representative
State Farm
02.2023 - Current
Cashier Team Lead
Sam's Club
04.2013 - 05.2015
Home School Instructor
Self
08.2008 - 05.2022
Bachelor of Arts - Finance
Minnesota State University - Mankato