Stephanie Chambers
Morrisville,PA
Summary
Experienced subrogation professional with solid expertise in claims management and negotiations. Adept at analyzing complex cases, identifying recovery opportunities, and driving impactful results. I am a strong team collaborator, adaptable to changing demands, and dependable in high-pressure situations. Skilled in customer service, negotiating settlements, and financial analysis. I demonstrate reliability and adaptability with expertise in managing high caseloads in a fast-paced environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
I bring a positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
Work History
Subrogation Claims Representative II
NJM Insurance Group
West Trenton NJ
07.1993 - Current
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Reduced cycle times for subrogation claims by consistently meeting established performance metrics.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Strategically prioritized workload based on claim complexity, potential recovery amounts, statute limitations, and other factors critical to achieving successful outcomes.
- Implemented cost-saving measures throughout the claims process without sacrificing quality or customer service standards.
- Trained new hires on company procedures and best practices, ensuring a smooth transition into their roles as Subrogation Claims Representatives.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Managed a high volume of complex cases, demonstrating adaptability and excellent time-management skills.
- Provided guidance to less experienced colleagues, sharing knowledge and expertise in the subrogation claims process.
Data Entry Clerk
Simon & Schuster
Bristol, PA
03.1993 - 07.1993
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Cashier
CVS Pharmacy
Fairless Hills, PA
04.1991 - 03.1993
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Pennsbury High School
Fairless Hills PA Skills
- Claim investigation
- Fraud detection
- Data analysis
- Negotiation skills
- File management
- Customer service
- Team collaboration
- Workload prioritization
- Employee training
- Claim resolution
- Process improvement
- Time management abilities
- Continuous improvement
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Strong negotiation skills
- Teamwork
- Multitasking capacity
- Subrogation process expertise
- Effective communication
- Verbal and written communication
- Decision-making
- Teamwork skills
- Claims processing
Timeline
Subrogation Claims Representative II
NJM Insurance Group
07.1993 - Current
Data Entry Clerk
Simon & Schuster
03.1993 - 07.1993
Cashier
CVS Pharmacy
04.1991 - 03.1993
High School Diploma -
Pennsbury High School