Adria Oatman
Morehead,KY
Summary
Developed strong customer service and communication skills in fast-paced environment. Adaptable and quick to learn new processes, excited to transition into new field. Focused on delivering excellent service and ensuring customer satisfaction, ready for new challenges in an area I am familiar with and eager to pursue.
Overview
2
2
years of professional experience
Work History
Carside Specialist
Carrabba's Restaurant
06.2024 - Current
- Improved communication between front-of-house staff and kitchen personnel by clearly relaying special requests or allergy-related concerns from customers.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
- Contributed to a positive workplace culture by maintaining a professional and supportive demeanor with colleagues, fostering teamwork and collaboration.
Retail Sales Associate
Shoe Sensation
08.2023 - 03.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Hostess
Cracker Barrel
02.2023 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Sports And Exercise Science
Eastern Kentucky University
Richmond, KY05-2028
Skills
- Reliable Customer Service
- Teamwork
- Product knowledge
- Reliability and punctuality
- Phone etiquette
- Positive and professional
Timeline
Carside Specialist
Carrabba's Restaurant
06.2024 - Current
Retail Sales Associate
Shoe Sensation
08.2023 - 03.2024
Hostess
Cracker Barrel
02.2023 - 08.2023
Bachelor of Science - Sports And Exercise Science
Eastern Kentucky University
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