ADRIA RENO-MALDONADO
Vallejo,Ca
Summary
Currently seeking a full time position within Copart that offers a greater challenge, and the opportunity to help serve the guests with compassion, empathy and customer service excellence while finding creative solutions for unique problems.
Overview
16
16
years of professional experience
Work History
Office Supervisor
Copart Auto Auctions
Martinez
09.2022 - Current
- Supervise 10 to 15 CSR’s at home and in office.
- Processed titles to and from buyers in a timely manner to avoid late mail-outs.
- Generated reports detailing progress made on specific assignments or tasks.
- Help train all new incoming CSRs and other management positions as needed.
- Fill in and assist in office tasks when needed
- Schedule employee break and lunch.
CSR
Copart Auto Auctions
Martinez, California
07.2021 - 09.2022
- Responsibilities include making pickup assignments for incoming vehicles
- Geico insurance specialist
- Training new hires on call for release and completing various tasks to ensure a smooth and efficiently run office.
Head of General Merchandise
SaveMart/FoodMaxx
01.2018 - 01.2021
- Responsibilities included managing all non-food items, writing orders, reports, inventory management and stocking products
- Also back up cashier and customer service.
Corporate Accounts Coordinator
Waters Moving
01.2017 - 01.2018
- Responsible for taking incoming calls and making outbound telemarketing calls to new potential customers
- Also responsible for coordinating site visits for estimators to evaluate new clients and vendors.
Head of Social Media/CSR
Garden Winds
01.2016 - 01.2017
- Starting as a Customer service representative for the company, I was promoted to Head of social media in 5 months' time
- My duties included taking incoming calls, emails and text messages regarding customer concerns while maintaining the company's Facebook page through Hootsuite.
New Hire Assistant Trainer/CSR
Fleetcor Tech.
01.2015 - 01.2016
- Starting as a CSR, I quickly moved up to assistant to the training supervisor, training all new hires in all lines of business of the fleet card industry
- My duties include training in call etiquette, proper procedures and call monitoring
- When there are no training classes, I take incoming calls and escalations.
Online CSR III
Wells Fargo Bank
01.2013 - 01.2015
- While working for Wells Fargo bank, I started as a CSR and I quickly made my way to a CSR III
- Took incoming calls, accommodated customers' requests and responsibly offered products and services that only benefited the customer financially all while maintaining a top sales banker for 2 years running.
Title Clerk/CSR
Copart Auto Auctions
01.2009 - 01.2012
- Took incoming calls and processed salvaged vehicle titles for 49 of the 50 states
- Assigned vehicles for pickup and delivery of the vehicles
- Worked directly with insurance adjusters to satisfy the customers' needs and worked with the salvage yards to confirm the delivery of vehicles in a timely manner.
Education
Certificate of completion - Emergency Communications
Napa Valley College
Napa, CA12-2019
Pending Theology Degree -
Global University
General Studies -
Greeley West High School
Skills
- Customer Service
- Call Etiquette
- Training
- Inventory Management
- Telemarketing
- Coordination
- Title Processing
- Insurance Specialist
- Dispatching
- Order Writing
- Cashiering
References
References available upon request
Timeline
Office Supervisor
Copart Auto Auctions
09.2022 - Current
CSR
Copart Auto Auctions
07.2021 - 09.2022
Head of General Merchandise
SaveMart/FoodMaxx
01.2018 - 01.2021
Corporate Accounts Coordinator
Waters Moving
01.2017 - 01.2018
Head of Social Media/CSR
Garden Winds
01.2016 - 01.2017
New Hire Assistant Trainer/CSR
Fleetcor Tech.
01.2015 - 01.2016
Online CSR III
Wells Fargo Bank
01.2013 - 01.2015
Title Clerk/CSR
Copart Auto Auctions
01.2009 - 01.2012
Certificate of completion - Emergency Communications
Napa Valley College
Pending Theology Degree -
Global University
General Studies -
Greeley West High School