Adria Santana
Oxnard,CA
Summary
Detail-oriented professional with over 15 years of experience in schedule coordination, workflow oversight and customer service. Proven ability to improve office workflow committed to enhancing productivity and streamlining office processes to support organizational success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Rehabilitation Office Coordinator
Ojai Valley Community Hospital
Ojai
06.2006 - Current
- Coordinate schedules and appointments for Physical Therapy, Occupational Therapy and Speech Therapy, ensuring optimal workflow efficiency.
- Manage office supply inventory, streamlining procurement processes to reduce costs.
- Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
- Oversaw daily office operations to ensure compliance with healthcare regulations and standards.
- Answer and manage incoming and outgoing calls while responding in a timely manner.
- Provide administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintain strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Assisted in hiring process and developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Assisted in the transfer and growth of the Rehab Department
Rehabilitation Aide, I, II
Ojai Valley Community Hospital
Ojai
- Assisted patients with daily living activities, enhancing comfort and mobility.
- Maintained cleanliness and organization of therapy areas to ensure safe environments.
- Supported therapists in preparing equipment and materials for patient sessions.
- Documented patient progress and reported observations to healthcare team members.
- Communicated effectively with patients, fostering positive relationships and trust.
- Collaborated with multidisciplinary teams to enhance overall patient care strategies.
- Educated patients on rehabilitation exercises, promoting adherence to treatment plans.
- Adhered to safety protocols and infection control measures in all activities.
- Performed treatment procedures to improve patient's functioning.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Assisted patients during ambulation to prevent injuries.
- Streamlined therapy equipment inventory management, ensuring availability and readiness for patient sessions.
- Promoted a positive atmosphere within the facility by actively engaging with patients, families, staff members, and other healthcare professionals.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Administered ultrasound, diathermy or other therapeutic modalities.
Caregiver
Brighten Gardens
Camarillo, CA
- Assisted residents with daily living activities, ensuring comfort and safety.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored and documented residents' health status and behavioral changes.
- Provided emotional support, fostering positive relationships with residents.
- Maintained cleanliness of living areas, promoting a hygienic environment.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Monitored and documented vital signs to support health assessments.
- Upheld facility policies and procedures, ensuring the highest quality of care was consistently provided.
- Continuously monitored residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
- Offered companionship and kindness to elderly patients.
Retail Sales Associate
Chicos
Camarillo, CA
- Assisted customers with product selection, providing personalized service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Restocked merchandise on the sales floor, ensuring optimal presentation and availability of products.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Collaborated with team members to achieve store goals and improve overall customer satisfaction ratings.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Tuesday Morning
Camarillo, CA
2003 - 2004
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Handled cash, credit, and returns accurately while adhering to store policies.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Ventura College
Ventura, CAHigh School Diploma -
Rio Mesa High School
OxnardSkills
- Schedule coordination
- Customer service
- Administrative support
- File organization
- Workflow oversight
- Records management
- Conflict management
- Organizational skills
- Clerical support
- Staff training
Certification
- CPR
- Certified Spanish Translator - in process
Languages
Spanish
Native or Bilingual
Timeline
Rehabilitation Office Coordinator
Ojai Valley Community Hospital
06.2006 - Current
Rehabilitation Aide, I, II
Ojai Valley Community Hospital
Caregiver
Brighten Gardens
Retail Sales Associate
Chicos
Sales Associate
Tuesday Morning
2003 - 2004
Ventura College
High School Diploma -
Rio Mesa High School